0203 001 0109 - Sales ( 8am - 11pm)
0203 001 0100 - Customer Service ( 8am - 6pm)

TTA Protection
ATOL bonded

British Travel Award Winner
2016, 2017, 2018

At a Glance

TripAdvisor Traveller Rating
Based on 4353 Reviews
4.5

Recommended for

  • Good for shopping
  • Quiet
  • Romantic
  • Central location
  • Good for singles
TripAdvisor Traveller Rating
Based on 4353 Reviews
4.5

Recommended for

  • Good for shopping
  • Quiet
  • Romantic
  • Central location
  • Good for singles

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Hotel Info

TTA Protection
ATOL bonded

British Travel Award Winner
2016, 2017, 2018

Overview

Built on the edge of a lake, The Palace Downtown Dubai, Downtown Dubai is a harmonious blend of Middle Eastern heritage and contemporary Dubai with 242 guest rooms, including 81 magnificent suites.Located on the Old Town Island, The Palace Downtown Dubai is a resort within the city, at the heart of a traditional Arabian village, faced with a striking symbol of modernity.The luxurious hotel is ideally situated in the Downtown Dubai area, within short distance from all major business and financial institutions and leisure attractions. The Palace Downtown Dubai is directly connected with the Souk Al Bahar, facing The Dubai Fountain and Burj Khalifa , the world's tallest tower and just a step away from The Dubai Mall, one of the largest shopping centre in the world.The Palace Downtown Dubai hosts three international restaurants, a luxury spa, recreational amenities, a large pool, stunning meetings and events facilities and a comprehensive business centre.Hotel Features Three restaurants and lounges offering international and regional cuisine The Spa with six spacious private treatment suites, two Oriental bath houses with Hammam tables, sauna, Monsoon showers, Jacuzzis and relaxation areas Outdoor swimming pool with Arabian tents, surrounded by a beautiful landscape Fitness Centre Tennis and Squash facilities available nearby the hotel Business Lounge Meetings and events facilities

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

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Facilities

Hotel facilities

Wifi

  • Free wired high-speed Internet
  • Internet access - wireless
  • Free WiFi - Public Areas
  • Free Wi-Fi

Pool and Wellness

  • Swimming Pool - Outdoor
  • Steam room
  • Spa and wellness centre
  • Gym
  • Massage
  • Beach/pool umbrellas
  • Sauna

Activities

  • Hair salon
  • Ballroom(s)
  • Tennis on site
  • Library

Food & Drink

  • Poolside bar
  • Coffee in lobby
  • Number of restaurants 3
  • Bar / Lounge
  • Coffee shop or café
  • Room service
  • Restaurant

Services & Shops

  • Airport transportation
  • Concierge desk
  • Medical assistance available
  • Event catering
  • Dry cleaning/laundry service
  • Tour assistance
  • Currency exchange
  • Express check-in
  • Computer rental
  • Babysitting (Surcharge)
  • Wedding services
  • Cell phone/mobile rental
  • Car rental
  • Beauty services
  • Luggage storage
  • Limo or Town Car service available
  • On-site medical assistance available
  • Express check-out
  • Doorman/doorwoman
  • Secretarial services
  • Laundry facilities
  • Porter/bellhop
  • Business services

General Info

  • Shoe shine
  • Rooftop terrace
  • Designated smoking areas
  • Caters to groups
  • Wheelchair accessible
  • Eurocard
  • JCB International
  • Check-out by noon
  • Shopping on site
  • Pets not allowed
  • Conference center
  • Total number of rooms 242
  • Garden
  • ATM/banking
  • Exhibit space
  • Multilingual staff
  • Grocery
  • Check-in time starts 3:00 PM
  • Elevator/lift
  • Suitable for children
  • Security guard
  • Caters to singles
  • Gift shop
  • Caters to families
  • Caters to couples
  • Photocopy machines
  • 24-hour front desk
  • Minimum check-in age 18
  • Check-in time ends midnight
  • Safe-deposit box at front desk
  • Caters to seniors

Parking

  • Parking
  • Parking garage

Room facilities

Room Amenities

  • Complimentary newspaper
  • Complimentary bottled water
  • Minibar
  • Sewing kit
  • In-room safe
  • Electronic/magnetic keys
  • Coffee/tea maker
  • Welcome amenities
  • Hair dryer
  • Alarm clock
  • Iron/ironing board (on request)
  • Clock radio

Internet, TV & Phone

  • Satellite television service
  • Voice mail
  • Pay movies
  • Phone
  • Multi-line phone
  • Bathroom phone
  • Free movie channels
  • Direct-dial phone

Rooms & Comfort

  • In-room massage available
  • Desk
  • Balcony
  • Air conditioning
  • City view
  • Cribs/infant beds available
  • Cribs/infant beds available on request
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Wake-up calls
  • Water view

Bath & Shower

  • Bathrobes
  • Complimentary toiletries
  • Makeup/shaving mirror
  • Bathtub only
  • Separate bathtub and shower
  • Shower/bathtub combination
  • Handheld showerhead
  • Bathtub or shower
  • Bidet
  • Bathroom scale
  • Private bathroom
  • Slippers
  • Shower only

Housekeeping

  • Turndown service
  • Nearest airport
  • Time zone UK + 4 Hour
  • Currency د.إ United Arab Emirates Dirham
  • Plug

Location

map
map

Attractions Nearby

  • Burj Khalifa 0.15 miles
  • Dubai Opera 0.17 miles
  • Dubai Fountain 0.30 miles
  • Souk al Bahar 0.36 miles
  • KidZania 0.49 miles
  • Dubai Mall 0.56 miles
  • City Walk 1.06 miles
  • Artspace Gallery 1.30 miles
  • Boulevard at Emirates Towers 1.52 miles
  • Dubai International Art Centre 1.72 miles
View More

Resort Info

Sheikh Zayed Road Area

Sheikh Zayed Road Area, Dubai

Read more about Sheikh Zayed Road Area

Dubai

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The Palace Downtown Dubai Reviews

TripAdvisor Traveller Rating
Based on 4353 Reviews
4.5

Recommended for

  • Good for shopping
  • Quiet
  • Romantic
  • Central location
  • Good for singles
  • Customer Reviews
  • TripAdvisor Reviews

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10/10 Amazing

14 November 2011

Awesome hotel in Dubai...will stay here again next time!

Amazing hotel that has a "boutique" feel! Opposite the Burj in the Old Town and fantastic service! Would def recommend....

The best thing about my stay was...

Upgraded to a Diplomatic Suite!
6/10 Good

17 May 2011

Not what I expected...!!!

I stayed in the Palace the Old Town from 8-12 May 2011 on a business trip. I booked a deluxe fountain view room in the second floor, which by the way one floor under the main reception floor!! the room was reasonable with a nice bathroom (not as spacious as claimed by the hotel official site). The room was equipped with king size bed but with a very uncomfortable matrice. The service is somehow slow and hotel staff was failry friendly. The best staff were the ones at the hotel's enterance having a nice smile and extremely pleasnt and cooperative. I guess the best part was their breakfast, which was plentiful and very fresh. The only hotel staff they really should work hard to improve were the reception desk staff!! All in all, the hotel is a standard 5 star with no estra features and does not deserve the reputation it claims for itself. I have been in many other 5 stars hotels in Dubai that tops this on by many levels.

The best thing about my stay was...

Location for my business, breakfast and vicinity to Dubai Mall.