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Servatur Casablanca, Puerto Rico

AVD. DE GRAN CANARIA 24 PUERTO RICO 35130 - Map
TripAdvisor Traveller Rating
Based on 483 Reviews
  • overview
  • customer reviews

Servatur Casablanca Overview

The newly refurbished Servatur Casablanca apartment complex is situated in an elevated area of Puerto Rico in Gran Canaria, offering spectacular views of the resort and partial views of the beach and marina. The beach is approximately one kilometre away and close to the apartments guests will conveniently find a shopping complex. The resort centre has an array of shopping and entertainment venues to suit all tastes, ages and budgets and with local bus links only a 10 minute walk from the complex guests can easily explore the picturesque island. The apartments are new, elegant ,clean, spacious and well equipped with all modern amenities required for a comfortable stay and all feature a balcony or terrace where guests can unwind and soak up the sun.Guests can enjoy an exotic cocktail in the lobby bar and the poolside snack bar will cater for you’re every need as you spend lazy days by the swimming pool. An ideal holiday destination couples the Servatur Casablanca offers comfortable accommodation and a relaxing atmosphere.

Please note: This is an adults only hotel (18+).

Servatur Casablanca Overview

The newly refurbished Servatur Casablanca apartment complex is situated in an elevated area of Puerto Rico in Gran Canaria, offering spectacular views of the resort and partial views of the beach and marina. The beach is approximately one kilometre away and close to the apartments guests will conveniently find a shopping complex. The resort centre has an array of shopping and entertainment venues to suit all tastes, ages and budgets and with local bus links only a 10 minute walk from the complex guests can easily explore the picturesque island. The apartments are new, elegant ,clean, spacious and well equipped with all modern amenities required for a comfortable stay and all feature a balcony or terrace where guests can unwind and soak up the sun.Guests can enjoy an exotic cocktail in the lobby bar and the poolside snack bar will cater for you’re every need as you spend lazy days by the swimming pool. An ideal holiday destination couples the Servatur Casablanca offers comfortable accommodation and a relaxing atmosphere.

Please note: This is an adults only hotel (18+).


Our customers think this is great for...

79%

Great service

70%

Central location

54%

Quiet


Hotel facilities

  • 24-hour front desk
  • Adults Only Hotel
  • Airport transportation
  • Arcade/game room
  • Area shuttle (Surcharge)
  • Bar/lounge
  • Billiards or pool table
  • Breakfast service
  • Check-in time ends midnight
  • Check-in time starts 2:00 PM
  • Check-out by noon
  • Check-out from 7:00 AM
  • Coffee shop or café
  • Complimentary newspapers in lobby
  • Currency exchange
  • Dry cleaning/laundry service
  • Elevator/lift
  • Fitness facilities
  • Grocery/convenience store
  • Hair salon
  • Internet access - wireless
  • Laundry facilities
  • Massage
  • On-site car rental
  • Photocopy machines
  • Pool table
  • Restaurant(s) in hotel
  • Safe-deposit box at front desk
  • Sauna
  • Spa on site
  • Swimming pool - indoor
  • Swimming pool - outdoor
  • Swimming pool - outdoor seasonal
  • Terrace

Room facilities

  • Alarm clock
  • Balcony
  • Cable/satellite television channels
  • Coffee/tea maker
  • Direct-dial phone
  • In-room safe
  • Iron/ironing board
  • Kitchenette
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite television service
  • Shower only
  • Shower/bathtub combination
  • Television

Customer Reviews

8/10 Great Based on 42 Customer Reviews

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7/10 Good

10 April 2017

Could Be Better

Rooms very good, clean and tidy. Good pool area. Food average, never hot enough. Needs to have better bar area, relaxing sofas etc. Reception area a disgrace!

The best thing about my stay was...

Excellent Staff
10/10 Amazing

09 October 2016

Superb Hotel

Superb accommodation, first class cleaning service, loved the hot tub and made full use of it over the fortnight, comfiest beds we have ever had on holiday, rooftop solarium was excellent and as this is an adults only hotel it really did cater for the no children experience

The best thing about my stay was...

Everything about the hotel
8/10 Great

13 July 2016

Lovely Hotel

The hotel room was very nice and clean, good air conditioning system and cooking facilities for self catering. The sun lounging areas were a good size and the pool was very clean. The food in the restaurant was brilliant, very tasty and varied in options. Staff were very friendly and smartly dressed. Would stay here again.

The best thing about my stay was...

Could not fault anything.
10/10 Amazing

30 August 2015

excellent

1st time stopping in this hotel, could not fault anything. rooms cleaned every day, towels every 2nd day place was spotless. breakfast was excellent. all staff smart dressed and polite, roof top sun area nice place to relax pool area just as amazing. wiil be back again.

The best thing about my stay was...

everything
10/10 Amazing

16 August 2015

Fantastic hotel

This is a wonderful hotel which is every bit as nice as the pictures. The whole hotel is extremely clean and modern. We stayed in a superior junior suite which was well worth the extra money. Our room was spacious and modern with everything we needed. The kitchen area was well equipped and the shower was great. The balcony was a definite 'wow' feature- it was huge with 2 sun loungers, a parasol and a jacuzzi bath. The perfect place to relax! The pool area had plenty of sunbeds and we received great service at the pool bar. We also enjoyed the ninth floor roof terrace for some morning sunbathing. This hotel is fantastic!

The best thing about my stay was...

Gorgeous hotel rooms
10/10 Amazing

12 July 2015

BEST HOTEL IN PUERTO RICO

BEEN TO PUERTO RICO OVER 30 TIMES OVER THE LAST FEW YEARS AND STAYED IN NEARLY ALL APARTMENTS AND HOTELS AND THE CACABLANCA IS BY FAR THE BEST, WON'T BE LOOKING AT ANYTHING ELSE FROM NOW ON, WE HAD A ROOM WITH VERY LARGE BALCONY, JACUZZI, COMFORTABLE SUNBEDS AND LOVELY RATTAN FURNITURE, TO BE VERY HONEST I CERTAINLY COULD NOT PICK ANY FAULTS WITH THESE SUITES, VERY CLEAN, BREAKFAST WAS FRESH, HOT AND PLENTY TO PICK FROM,

The best thing about my stay was...

I'VE GOT TO SAY EVERYTHING AS IT WAS ALL SO GOOD AND COULDN'T PICK ONE THING
10/10 Amazing

11 September 2014

Casablanca

Very Nice place for stay :-) we enjoyed all 5 days

The best thing about my stay was...

Playa Puerto Rico, playa Amadores, pool and bar area in hotel Casablanca
10/10 Amazing

15 July 2014

Hotel Casablanca

Luxurious apartment, great views , balcony brill,

The best thing about my stay was...

Proper wine glasses!
10/10 Amazing

18 November 2011

great hotel!!!!

i stayed here in september, i found the hotel to be very clean and friendly! staff were great and helpfull, rooms are big, balcony huge!! should i return to this resort again i will be staying at this hotel again as a 1st choice.

The best thing about my stay was...

large rooms.
6/10 Good

31 August 2011

welcoming

casablanca is very welcoming and friendly staff .Lovely and clean close to shops nice pool mini market ont to dear we were very happy with it

10/10 Amazing

08 July 2011

nice hotel never a problem

great week enjoyed the casablanca staff great room spotless will be back again soon

8/10 Great

18 June 2011

very nice

great location close to the centre staff extremly nice n very helpfull buffet on monday nights scrumsious stayed 3 times n going bk dis semptember cant wait

The best thing about my stay was...

everything
10/10 Amazing

09 February 2011

wonderful very relaxing

great stay,lovely staff very friendly & helpful cant wait 2 go back

The best thing about my stay was...

sunshine
8/10 Great

16 January 2011

Very enjoyable stay, would recommend it.

Spent 9 days in Casablanca, absolutely no problems. The chilled bottle of water in the fridge on arrival a nice touch. Staff in restaurant and at reception were always very helpful and ready to give advice on anything we asked. Appartment was well equiped, basic kitchen utensils, clean bedroom and bathroom. Towels changed almost every day, and sheets changed midway through our stay. Nice relaxed atmosphere at the pool, option of spa treatments within the building an added bonus. Small supermarket nextdoor very handy. Safe carpark at the front.

The best thing about my stay was...

Balcony overlooking the entire resort
10/10 Amazing

03 January 2011

Stayed here for christmas and new year 2010/11

Had a fantastic stay here the apartment was lovely the staff were very friendly and very helpful. Location was great also, there are quite a few steps down to the centre but you can easy get a taxi if you don't fancy the walk. The pool area was very clean and well maintained and the food at the pool bar and restaurant was nice. The pool bar staff were lovely and very friendly. Would recommend this hotel and would deffinatley return.

The best thing about my stay was...

Great staff and location
10/10 Amazing

19 November 2010

Excellent

Clean spacious room Pool area great Staff superb Excellent

The best thing about my stay was...

Great Food and Great Staff
4/10 Average

04 November 2010

not safe

I agree with the above review, the manager was a disgrace, trying to say that crime never happened in his hotel, like anybody would believe that, we had to put a plank of wood in the sliding door that led to the balcony so "BURGLERS" could'nt break in, some security system, it was a joke, and when the maids did clean the room they left the balcony door open with said plank in the door and when they left the room they never double-locked the door after we always took care to. The night porter let anybody in after hours without ever asking to see your room key, which happened on a nightly basis because the swipe cards didnt always work. So for security and safety, never again.

The best thing about my stay was...

food at the pool bar
2/10 Okay

03 November 2010

30 people from Dublin

30 people from Dublin is just back from last night the 2nd of november 2010 and would never stay there again as one of the couples we were with thier room got broke into & they took substancial amount of money & it was only on the 2nd day of the holiday they went back to there room at 2am after a night out & when they went into there room 2 c the room upside down & all there money gone and the night porter wasnt going to ring the police until we demanded him 2 ring the police & then when they came they had no english at all they just went up to the room and took finger prints and told the couple that they would have to go to the police station the next morning to make a statment so the nxt morning when they got up they went down to reception and to tell them what happened & the girl told them they would have to go & get a taxi to the police staion that is about 3 miles away and they had no money for that and that is when they asked 4 the hotel manager and the manager of the hotel did not want to now anything about it, it was disgraceful the way they were threated he told them to ask the rest of us to do a collection for them so they would have money for the rest of there holiday they never even gave them as much a free meal & when they got the police report he asked them for a copy of it so he could claim his own insurance even tough he wasnt given them anything i would never recommened any1 to stay in that hotel

The best thing about my stay was...

Nothing at all
8/10 Great

15 October 2010

Wonderfull place

The casablanca was very clean and the room we had was amazing looking out onto the whole center close enough to get to by foot down the steps but also far enough away that there was no noise. The pool is lovely and a real little sun trap and the pool bar do a good deal at happy hour. Was a very enjoyable holiday and i would recommend the casablanca to anyone as it would suit couples, older couples and familys.

The best thing about my stay was...

The massages we got in the hotel spa... full body for an hour for 30euros!!
8/10 Great

17 September 2010

Great Holiday

Just back from 2 weeks in puerto rico, great holiday an lovely place.....We only got to stay in the casablanca for 1 week of our holiday even tho we paid for 2 weeks, the hotel was lovely really clean an the staff very friendly and helpfull.....There was a problem with the swimming pool during our first week so they transferred us to a more upgraded hotel we couldnt have asked for a better place....They really made sure we were sent to a nice apartment and looked after everything with transfers...... We really enjoyed our stay in the casablanca as we were only lookin for a relaxin holiday.... I would only have 2 things that i would say wasnt great about the place and that was that there is no air con and it really gets hot in the apartments in the afternoon coz the sun shines in until late so it takes a good while to cool down before you can get ready to head out on the town, and the second thing would be that there was no bar available in the complex the poolbar shut at 7pm and that was it for the night you had no choice but to go out every night, i just think they should have had the bar open later in the night.......Oh and you need to be fit walkin those steps everyday, god i thought i was fit until a walked up and down those ha ha but well worth it when you get to the bottom coz of course you walk straight into the centre wit lots of pubs and resturants


Additional information

The Servatur Casablanca was previously known as Casablanca.

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