Sandos Caracol Eco Resort and Spa, Playa Del Carmen, Riviera Maya

Carretera Chetumal Pto Juarez Km 295 Riviera Maya 77710
View Map
TripAdvisor Traveller Rating
Based on 13788 Reviews

Why book With AlphaRooms?

  • No booking fees
  • Includes taxes and charges
  • Proudly operating for 18 years
  • 500,000+ travellers away in 2016
  • 'Best Hotel Booking Website' 2016 & 17
TTA Protection
ATOL bonded
2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards Winner: Best Hotel Booking Website
2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards Winner: Best Hotel Booking Website

2017 British Travel Awards Winner

2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards: Best Online/Call Centre Travel Agent - Silver 2017 British Travel Awards Winner: Best Hotel Booking Website

Hotel Info

Overview

Sandos Caracol Eco Resort and Spa is set on Playa Del Carmen Beach, overlooking Cozumel Island.

The hotel features 2 outdoor swimming pools with an aqua park for kids where they can cool off and play, with 17 slides and splash areas. Parents can relax poolside in the warm Caribbean sun of Playa del Carmen. The professionally supervised Kids Club offers a range of activities like a playground, crafts, TV and sports for children aged 4-12 years. WiFi is available for free in public areas. Give in to relaxation with a well-equipped gym and a full spa with a variety of massages and treatments.

Rooms at Sandos Caracol and spacious and bright with amenities such as air conditioning, a laptop-size safe, mini bar and a cable TV. A balcony or terrace is also provides with garden, pool or jungle views.

Take in the tropical surroundings of the Rivieria Maya with a trek through the jungle, a romantic river ride or a swim the natural cenote.


Important Notice

From the 1st September 2017 tourists staying overnight in certain resorts in Mexico will be charged an environmental tax levied by the local government.

This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. The cost is approx. $1 per room per night.

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

  • Nearest airport
  • Time zone UK - 5 Hour
  • Currency $ Mexico Peso
  • Plug

Facilities

Hotel facilities

Pool and Wellness

  • Gym
  • Spa and wellness centre
  • Swimming Pool - Kids
  • Steam room
  • Swimming Pool - Outdoor
  • Number of spa tubs 5
  • Massage
  • Beach/pool umbrellas
  • Use of nearby fitness center (complimentary)
  • Sauna

Activities

  • Hair salon
  • Nightclub
  • Arcade Games
  • Billiards or pool table
  • Kids Club
  • Waterpark
  • Tennis on site

Food & Drink

  • Snack bar/deli
  • Poolside bar
  • Bar / Lounge
  • Restaurant
  • Swim-up bar

Services & Shops

  • Technology support staff
  • Airport transportation
  • Concierge desk
  • Laundry facilities
  • Porter/bellhop
  • Car rental
  • Beauty services
  • Creche (nursery)
  • Luggage storage
  • Babysitting (Surcharge)
  • Wedding services
  • Business services
  • Currency exchange
  • Computer rental
  • Dry cleaning/laundry service
  • Medical assistance available
  • Event catering
  • Tour assistance

General Info

  • Number of floors 3
  • Beachfront
  • 24-hour front desk
  • Gift shop
  • ATM/banking
  • Check-in time starts 3:00 PM
  • Exhibit space
  • Multilingual staff
  • Rooftop terrace
  • Designated smoking areas
  • Conference center
  • Check-out by noon
  • Shopping on site
  • Security guard
  • Garden
  • Patio
  • Total number of rooms 956
  • Suitable for children

Parking

  • Parking

Room facilities

Room Amenities

  • Minibar
  • Complimentary bottled water
  • Electronic/magnetic keys
  • Ceiling fan
  • Clock radio
  • Iron/ironing board (on request)
  • Hair dryer
  • In-room safe

Internet, TV & Phone

  • Direct-dial phone

Rooms & Comfort

  • In-room massage available
  • Window opens
  • Sea view
  • Balcony
  • Extra towels/bedding
  • Beach view
  • Blackout drapes/curtains
  • Wake-up calls
  • Garden view
  • Cribs/infant beds available on request
  • Pool view
  • Cribs/infant beds available
  • Air conditioning
  • Desk
  • Rollaway beds available on request
  • Extra towels/bedding in room

Bath & Shower

  • Shower only
  • Private bathroom
  • Complimentary toiletries
  • Makeup/shaving mirror
  • Handheld showerhead

Housekeeping

  • Turndown service
  • Nearest airport
  • Time zone UK - 5 Hour
  • Currency $ Mexico Peso
  • Plug

Why book With AlphaRooms?

  • No booking fees
  • Includes taxes and charges
  • Proudly operating for 18 years
  • 500,000+ travellers away in 2016
  • 'Best Hotel Booking Website' 2016 & 17
TTA Protection
ATOL bonded
2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards Winner: Best Hotel Booking Website
2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards Winner: Best Hotel Booking Website

2017 British Travel Awards Winner

2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards: Best Online/Call Centre Travel Agent - Silver 2017 British Travel Awards Winner: Best Hotel Booking Website

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Location

Attractions Nearby

  • Gran Coral Golf 1.08 miles
  • Punta Esmeralda Beach 1.34 miles
  • Guadalupe Church 1.94 miles
  • El Camaleon Golf Club 1.95 miles
  • 28 de Julio Square 2.00 miles
  • Mamitas Beach Club 2.61 miles
  • Mario Villanueva Stadium Madrid 2.71 miles
  • Riviera Art Gallery 2.92 miles
  • Quinta Avenida 2.93 miles
  • Pier Navega 2.94 miles
View More

Resort Info

Playa Del Carmen, Riviera Maya

Situated in the heart of the Riviera Maya, Playa Del Carmen is affectionally referred to as ‘Playa’ by the locals. Once just a small fishing town,...
Read more about Playa Del Carmen

Reviews

Sandos Caracol Eco Resort and Spa Reviews

TripAdvisor Traveller Rating
Based on 13788 Reviews
4.0

Sandos Caracol Eco Resort and Spa Reviews

  • Customer Reviews
  • TripAdvisor Reviews

No reviews yet

There are currently no reviews for this establishment.

Add a review

Please select a rating
Please enter a review title
Review tips
Please enter a review description
Please enter what you liked best

Would you describe the Sandos Caracol Eco Resort and Spa as...
Please select all that apply

Please enter your name
Please enter your email address
Please enter your location
Please select a traveller type

Details provided will not be used for marketing activity or shared with third parties, for more information please see our privacy policy.