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Neptuno Apartments, Costa Adeje

Calle Cataluna 3 Torviscas Alto Costa Adeje 38670 - Map
TripAdvisor Traveller Rating
Based on 585 Reviews

Neptuno Apartments Overview

The Neptuno Apartments are situated in the upper part of Playa de Las Americas, Costa Adeje. Its quiet and peaceful atmosphere provides a relaxing holiday for families. The complex offers one-bedroom apartments which include a lounge, telephone, satellite TV, safety deposit box, sofa bed, kitchen, bathroom and terrace. These apartments can accommodate up to four people. One bedroom superior apartments are also available, offering the same amenities but are more spacious. The complex has 3 swimming pools, 24 hour reception, a restaurant, a pool bar, a gym, a laundry, a children’s play area and a badminton court. The nearest beach is approximately one kilometre from the apartments.

Our customers think this is great for...

Great service


No frills




Hotel facilities

  • 24-hour front desk
  • Bar/lounge
  • Billiards or pool table
  • Check-in time ends midnight
  • Check-in time starts noon
  • Check-out by noon
  • Check-out from 7:00 AM
  • Children's club
  • Currency exchange
  • Dry cleaning/laundry service
  • Fitness facilities
  • Garden
  • Golf course on site
  • Luggage storage
  • Massage
  • On-site car rental
  • Photocopy machines
  • Poolside bar
  • Safe-deposit box at front desk
  • Swimming pool - outdoor
  • Swimming pool - outdoor seasonal
  • Terrace
  • Wheelchair accessible

Room facilities

  • Bathtub only
  • Direct-dial phone
  • Phone
  • Private bathroom
  • Satellite television service
  • Shower only
  • Shower/bathtub combination
  • Television

Customer Reviews

7/10 Good Based on 68 Customer Reviews

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1/10 Okay

09 January 2017

Unforgettable for all the wrong reasons.......

Came back yesterday- so experience very raw.... can't think of anything good to say about this hotel. We were in room number 50 which was right opposite the supermarket - not the sea view we had expected. The veranda was shaded all day. The TV in the room must have been about 40 years old with a slot at the side for coins. The fridge was was stuck under the worktop which was ver difficult to reach as the door opened the wrong way. It also would freeze the milk, the orange juice , the fruit and everything else you put in there......!!! The pool was absolutely freezing but didn't worry as was told there was a heated swimming pool on site. However, to use it you take your life in yours hands, as it's down very steep brick (some broken) steps. This Hotel is totally unsuitable for anyone with any walking disability - a fact that clients should be made aware of. The Hotel is also at the top of a very steep hill making it making it doubly difficult for people with walking difficulties. I have read some good reviews about this Hotel - but their rooms must have been completely different to ours. We were also woken up at 7.30 every morning by the cleaners, as they would meet up with their mops and buckets etc. right outside our room. There was also no entertainment what so ever, and the only free Wifi was in the reception area where you would be sitting in what felt like a hurricane, as the weather was cold and extremely windy and the staff insisted on leaving the two doors open at either end. We were counting the days to when we would be leaving. Wouldn't recommend this Hotel to my worst enemy....Did ask to be moved on arrival but was told they were fully booked. There is a free shuttle bus taking you up and down the hill - but found that they don't always stick to the Timetable - so found had to walk back from various locations.

The best thing about my stay was...

Nothing to like.......
8/10 Great

13 November 2016



The best thing about my stay was...

2/10 Okay

05 November 2016


More like 2* cats outside rooms very smelly, no hot water for shower, leaking ceiling from above apartment. Reported to reception waste of time did nothing

The best thing about my stay was...

Pool area

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