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- Mitsis Laguna Resort and Spa, Anissaras
At a Glance
Board basis explained
Board basis explained
...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.
...means that breakfast, lunch and evening meals, are included in the price.
...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.
...means that breakfast is included in the price.
...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.
...means that no meals or drinks are included in the price.
The Mitsis Laguna Resort and Spa is an impressive 5 star hotel, located in 25 acres of lush landscaped gardens, that run straight up to the beach.
Each bedroom aims to be a luxurious refuge after an exciting day at the resort. All rooms are air-conditioned with a balcony or terrace, in-room safe, LCD Satellite television. All bathrooms have bathtubs and showers provided with complimentary toiletries and bathrobes and slippers. With a full animation programme, with organised events; two seawater swimming pools (1 main pool and a complex of swimming pools and waterfalls), waterslides and lifeguard on the beach. The Mitsis Laguna offers a wide-range of fun amenities.
With seven restaurants with a wide choice from international buffet, Greek (local Cretan), Sushi, Mexican, Italian, Asian Fusion and a combined creperie & gelateria, all served to a high standard (please note there is an evening dress code, no shorts!). As well as conference facilities, a lagoon pool with boats and its own island, and a wellness spa with an indoor pool, this hotel will exceed your expectations and offers the holiday of a lifetime in a stunning setting.
Considered one of the most stylish resorts on Crete, it offers sophistication, tranquillity, family entertainment and of course the fabulous Cretan sunshine.
A new tourist accommodation tax will be implemented in Greece (mainland and Islands). This tax will be for all stays (regardless of booking date) from 1 January 2018. The tax will be per room, per day and is payable directly to the accommodation at check in. This tax is not included in any prices shown on Alpharooms. The cost is in Euros and will be charged thus (and is subject to change)
Properties registered and licensed as Hotels:
1-2 Stars - €0.50
3 Stars - €1.50
4 Stars - €3.00
5 Stars - €4,00
Properties registered as Apartments:
1-2 Keys - €0.25
3 Keys - €0.50
4 Keys - €1.00
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- Internet Corner
- Free WiFi - Public Areas
- Free Wi-Fi
Pool and Wellness
- Spa and wellness centre
- Lazy river
- Swimming Pool - Kids
- Steam room
- Beach/pool umbrellas
- Swimming Pool - Indoor
- Music library
- Tennis on site
- Billiards or pool table
- Kids Club
- Hair salon
- Arcade Games
Food & Drink
- Poolside bar
- Bar / Lounge
- Room service
- Free breakfast
Services & Shops
- Express check-out
- Business services
- Laundry facilities
- Car rental
- Luggage storage
- Babysitting (Surcharge)
- Dry cleaning/laundry service
- Tour assistance
- Conference center
- Check-out by 11:00 AM
- Shopping on site
- Multilingual staff
- Check-in time starts 2:00 PM
- Gift shop
- Television in lobby
- 24-hour front desk
- Safe-deposit box at front desk
- Iron/ironing board (on request)
- Clock radio
- Hair dryer
- Cooking facilities
Internet, TV & Phone
- Video-game console
Rooms & Comfort
- Air conditioning
Bath & Shower
- Shower only
- Bathtub or shower
- Sarandaris Beach 0.66 miles
- Convention Centre Creta Maris 1.16 miles
- Port of Hersonissos 1.48 miles
- St. Paraskevi Church 1.5 miles
- Sarakino 1.61 miles
- Aquaworld Aquarium 1.68 miles
- Star Beach Water Park 2.62 miles
- Lychnostatis 2.88 miles
- Labyrinth Park 3.15 miles
- Crete Golf Club 3.43 miles
- Ekklisia Agios Konstantinos 3.48 miles
- Acqua Plus Water Park 3.51 miles
- Stalis Beach 4.57 miles
- Dinosauria Park 4.96 miles
- Cretaquarium 5.22 miles
- Palace of Malia 6.71 miles
- Watercity Waterpark 7.14 miles
- Sissi Mini Golf 8.5 miles
- Nikos Kazantzakis Museum 11.43 miles
- Knossos Archaelogical Site 12.32 miles
- at_a_glance_airport Heraklion (Crete) HER30m
Mitsis Laguna Resort and Spa Reviews
- Customer Reviews
- TripAdvisor Reviews
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27 May 2019
Miguel Callara, Milton Keynes
The best thing about my stay was...Food
15 October 2016
Our favourite hotel stay!
We have just returned from an amazing 10 night stay at the Mitsis Laguna Exclusive Resort and Spa. The staff were incredibly friendly and helpful, the food was out of this world and the hotel itself is visually stunning and well-equipped. The staff, particularly Johnny and Christina, worked hard to make our stay special, especially on my birthday when I was presented with a lovely birthday cake, complete with candles. Thank you for a fantastic holiday!
The best thing about my stay was...The food
05 October 2016
october 2016 holiday
Eddie Carr, Edinburgh, Scotland
great hotel, brilliant food and even better staff just come back from out retirement holiday which was fantastic...thanks to all the staff at the hotel for making us feel so welcome will definitely be booking for next year
The best thing about my stay was...staff and the food
26 September 2016
Emma , United Kingdom
Really relaxing. Quiet location and lovely resort. Immaculate and the staff are great!
The best thing about my stay was...The food
09 November 2015
Mitsis does it again!
We are a family of 4, 2 adults and 2 x 12 year olds, and we stayed at Laguna Resort for 16 nights in September and October 2015. This was our 7th stay at a Mitsis hotel and we again had a wonderful time. The grounds are spotless and visually spectacular. We had a family room over looking the pool bar and beach and we loved it. Close to the entertainment team, close to the beach. Cannot fault this place. The food is plentiful and you never go hungry. We ate every evening at one of the themed restaurants and the service was great as was the food - top restaurant quality. We had a great time with the animation team with particular mention to Nina, Tommaso and Ali who were a lot of fun. Thank you Mr Mitsis. We will be back in 2016. xx
The best thing about my stay was...Everything!
24 October 2015
It was an amazing half term break with the family. The hotel staff catered for all our need. The staff were amazing.
The best thing about my stay was...The service of the staff and the quality of the food was great.
16 October 2015
A wonderful break
Tash , London
A wonderful break I took my partner to mitsis for a spa break without the kids we really enjoyed ourselves and saw that the kids pool look great so we will be returning this time with the kids This hotel is romantic and lovely for couples and also great for families
The best thing about my stay was...Luxury
11 October 2015
Colin P, East Kilbride
Had an amazing week, everything was just perfect. Every member of staff at this resort were outstanding. The rooms were bright, spacious, and luxurious. The food and drink were superb.
The best thing about my stay was...Service was first class
30 July 2015
Helen Hards, Hertfordshire
We arrived late at night and received a very friendly welcome. The staff cannot do enough for you. They are always smiling, very friendly and extremely hard working. We stayed in 2 adjoining rooms which were both decorated to a very high standard. The rooms were cleaned to a high standard every day and the mini bar and towels replenished and replaced daily. The food in the buffet restaurant was amazing - lots of choice. Breakfast, lunch and dinner were very pleasant experiences made so by the quality of the food and the staff in the restaurant. We used the pools every day and would recommend "Aqua Gym" with the Animation staff - great fun. My daughters and I also treated ourselves to a massage which was very relaxing and thoroughly recommended. The only downside to this hotel is the number of sunbeds. There is a note left in each hotel room asking you not to "save" sunbeds until 11am. The sunbeds have all been "saved" by 08:15 !!!
The best thing about my stay was...Hotel and staff
19 May 2015
Best hotel I have been to so far!
Kayleigh Pieper, Morden,Surrey
Me and my boyfriend arrived here 09/05/2015 and the second we pulled up outside the hotel we knew we was going to love it - the hotel is absolutely stunning inside & out. Our room was in the Laguna part of the hotel and I couldn't fault a thing. Food was amazing in the buffet but the themed restaurants added to quality of food. Weather was defiantly hotter than expected for May time so I was very pleased. Staff are all very attentive and couldn't do enough to help. Champagne bar was lovely to go to to watch the sunset go down. Beach is literally a 2 minute walk if that. I couldn't find a thing to fault about this hotel and I will definitely be returning. Mitsis hotels all the way
The best thing about my stay was...Mexican resturant
16 May 2015
Alan, United Kingdom
Hotel is amazing. Food is delicious and staff very friendly. A bit out of the way but perfect if you're seeking R+R. My only niggle is the shutters and blinds in the room do not block the sunlight so I was awakened everyday at 5am. I would also suggest the hotel serve sandwiches, pizza, etc at the pool bar and/or beach. This was the case at the Mitosis Alila in Rhodes and it was a great feature. Overall though I would gladly return to the Laguna.
The best thing about my stay was...Friendly staff and delicious food
13 May 2015
Almost perfect hotel
Nick jones, Cheshire UK
Wonderful hotel with wonderful staff and fabulous food choice. 5 speciality restaurants and a big main restaurant. A crepe cafe by pool. 2 pool bars, 2 normal bars and a champagne bar. Beautiful spa and 3 shops inside hotel. Everything is perfect here. 1 thing though, get up early to put your towel on beds. There are 2 pools, the main one is a beauty. It's by the beach but nothing much around hotel inside of a Mile. €30 taxi each way. Crete Taxi services, all Mercedes. Excellent.
The best thing about my stay was...The staff
03 May 2015
Stunning hotel, amazing food.
Corrinne & Simon, Nicola & Steve, Hadleigh
We have just returned from a week a the Laguna. We will definitely go back! The staff are extremely helpful, nothing was too much trouble. Resturants offering Mexican, Italian, Asian and Traditional Greek food were all amazing. The buffet restaurant offered a wide variety of food. Upon arrival, guests are given warm lemon scented towels to freshen up and a drink. This was a nice touch. A deposit of 20 euros per towel gives you a token which you get fresh towels dally from the spa. The staff can't do enough for you, special mention to waitress Popi in the buffet resturant, Valentinis and Kostas in the night bar and Sofia in the Champagne bar - thank you for your amazing service. The Spa is great and my husband and I can highly recommend it. Felt very chilled after a massage. Last but not least, the rooms are stunning, the bed was so comfortable unlike some hotels I've stayed in.
The best thing about my stay was...Everything about this hotel - pure class!
27 April 2015
Lowe, Norfolk England
This hotel is 5 star for cleanliness and looks, the food in the restaurants is fantastic!! However, the buffet restaurant is more like a truck stop canteen, the staff where o.k. In here, some friendlier & more helpful than others. The reception staff not helpful at all. The hotel is complicated by having to get a ticket for beach towels, after leaving a deposit, then going to the spar to get the towels, then take them to the spar to get a ticket to get deposit back at reception, what a load of faff. To play tennis, again a deposit is left for the equipment, could not be bothered at this point. I have had better service in 3 + star hotels that at this 5 star
The best thing about my stay was...Leaving the hotel to explore the island and a trip to Santorini which we had to sort ourselves as the reception staff would not help at all.
27 April 2015
An amazing resort - wonderful staff!
Just came back from Laguna resort. We had such an amazing time, I could fault it: perfect service, excellent food, incredibly hospitable staff. We are planning to go back this year! Perfect hotel to relax.
The best thing about my stay was...The variety and quality of food + the hospitality
18 October 2014
nice and quiet
jf, United Kingdom
Just re-iterate what most people have said ,if you are after a quite relaxing holiday with great food choices and very friendly staff this hotel ticks all the boxes.
The best thing about my stay was...weather and location
10 October 2014
Anne , England
As detailed in brochure.. Themed restaurants good but a pity you had to book 2 days in advance to get in and when you went, there were tables available and not re allocated. Very few toilets on site and long way back to your room . Only one room available to change if you had a late departure. Staff all very friendly .
The best thing about my stay was...Availablility of drinks alcoholic and other at all times
05 October 2014
Very nice hotel. The staff were very pleasant apart from the creperie. The themed restaurants provided a change to the main restaurant food. The food did seem more geared to the polish, Russian guests. I would recommend this hotel to other travellers though.
The best thing about my stay was...Relaxing
07 September 2014
Nicki & Tony, West Midlands
After travelling to many different countries and staying in some wonderful hotels, the mitsis Laguna resort fell well short of our expectations. The five star rating fell well short in the service sector - the one thing that would of been nice to know before we booked the hotel is how many Russians, Germany's and British people went there, as it was overtook by Russians. Firstly we had to upgraded the standard family room as too small -looked bigger on pictures. Rooms were not topped up ie mini bar and bathroom accessories as well as a five star hotel should be. There was no entertaining evening entertainment, so evenings were boring especially for two teenagers. Was disappointed there was no Greek dancing or music in the evenings. In the end it was nice to come home and I have never said that before. Ps I would like my money back
The best thing about my stay was...The weather....
24 April 2012
Relaxed and Quietly family vacation
Stylianos Rodoysakis, Chania
All services are professional. The room was amazing with excellent view. Reception personnel was kind,polite and very helpful. The food was plenty with quantity and quality. Special mark for the extra five thematic restaurants with friendly personnel that makes you feel home and well-done food.(Asian-Italian-Mexican and of course Cretan preferred rate). Lovely company the night shift personnel at Creperie-Gelateria (Olympia-Sevi) that kept our children "occupied". The only disappointed was the "rocky" beach and the late room cleaning service that need more organized.
The best thing about my stay was...No boring time with variety of activities.
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