Pestana Grand Hotel, Funchal, Madeira

Rua Ponta da Cruz, No. 23 Sao Martinho Funchal 9000-103
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TripAdvisor Traveller Rating
Based on 1994 Reviews

Why book With AlphaRooms?

  • No booking fees
  • Includes taxes and charges
  • Proudly operating for 18 years
  • 500,000+ travellers away in 2016
  • 'Best Hotel Booking Website' 2016 & 17
TTA Protection
ATOL bonded
2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards Winner: Best Hotel Booking Website
2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards Winner: Best Hotel Booking Website

2017 British Travel Awards Winner

2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards: Best Online/Call Centre Travel Agent - Silver 2017 British Travel Awards Winner: Best Hotel Booking Website
TripAdvisor Traveller Rating
Based on 1994 Reviews
4.5

Recommended for

  • Family friendly
  • Good for singles
  • Great service
  • Luxury
  • Quiet

Hotel Info

Overview

Designed to enhance breathtaking views over the ocean and the "Cabo Girao" cliffs, the contemporary Pestana Grand Hotel is located on the ocean front, on the magnificent peninsula of "Ponta da Cruz", a mere 2 minute walk from the Madeira Forum Shopping Centre and 5km from the Funchal Old Town. The hotel is set within 5,000m2 of beautiful sub-tropical gardens and boasts the largest seawater outdoor pool on the island of Madeira. In front of the hotel, a pedestrian promenade runs along the spectacular coast for about 3 km to the popular beach of 'Praia Formosa'. The promenade is edged by luscious botanical gardens and has a myriad of panoramic view points and benches where you can enjoy the stunning scenery. The new 'Madeira Forum Shopping Center' offers a wide variety of restaurants, cafes, quality shops and cinemas. The Hotel features spacious and quiet rooms, well appointed with high quality bedding and amenities. Modern facilities for recreation and entertainment are many and diverse, specially designed for guests who prefer to combine a laid-back lifestyle with family fun or the fast track.

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

  • Nearest airport
  • Time zone UK + 0 Hour
  • Currency € Euro
  • Plug

Facilities

Hotel facilities

Wifi

  • Wireless (high-speed) Internet access - surcharge
  • Internet access - wireless

Pool and Wellness

  • Swimming pool - outdoor seasonal
  • Spa on site
  • Swimming pool - children's
  • Full-service spa
  • Spa tub
  • Steam room
  • Swimming pool - outdoor
  • Massage
  • Fitness facilities
  • Swimming pool - indoor
  • Sauna

Activities

  • Hair salon
  • Library
  • Arcade/game room

Food & Drink

  • Banquet facilities
  • Free breakfast
  • Room service
  • Restaurant(s) in hotel
  • Bar/lounge
  • Poolside bar

Services & Shops

  • Doorman/doorwoman
  • On-site medical assistance available
  • Business services
  • Babysitting or childcare
  • Concierge services
  • Laundry facilities
  • Medical assistance available
  • Event catering
  • Currency exchange
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Wedding services
  • Beauty services
  • On-site car rental
  • Dry cleaning/laundry service
  • Tour assistance

General Info

  • Caters to couples
  • Multiple large conference rooms
  • Number of floors 7
  • Minimum check-in age 18
  • Multiple small meeting rooms
  • 24-hour front desk
  • Terrace
  • Pets accepted
  • Number of meeting/conference rooms 2
  • One meeting/conference room
  • Elevator/lift attendant
  • Smoke-free property
  • Total number of rooms 177
  • Suitable for children
  • Business centre
  • Security guard
  • Garden
  • Air-conditioned public areas
  • Multilingual staff
  • Check-in time starts 3:00 PM
  • Gift shop
  • Caters to families
  • Elevator/lift
  • Photocopy machines
  • Eurocard
  • Wheelchair accessible
  • Shoe shine
  • Check-out by noon
  • Shopping on site

Parking

  • Free parking on site
  • Parking garage

Room facilities

Room Amenities

  • Complimentary bottled water
  • Minibar
  • Electronic/magnetic keys
  • Clock radio
  • Hair dryer (on request)
  • Alarm clock
  • In-room safe
  • Coffee/tea maker
  • Hair dryer

Internet, TV & Phone

  • Television
  • Cable/satellite television channels
  • Phone
  • Satellite television service
  • Premium television channel(s)
  • Direct-dial phone
  • Cable television service

Rooms & Comfort

  • Window opens
  • Air conditioning
  • Desk
  • Ocean view
  • Blackout drapes/curtains
  • Non-smoking only
  • Wake-up calls
  • Hypo-allergenic bedding available
  • Cribs/infant beds available on request
  • Climate control
  • Maximum number of pets per room 1
  • Balcony

Bath & Shower

  • Shower/bathtub combination
  • Bathtub only
  • Bathrobes
  • Complimentary toiletries
  • Makeup/shaving mirror
  • Slippers
  • Bidet
  • Shower only
  • Private bathroom

Housekeeping

  • Daily housekeeping
  • Turndown service
  • Nearest airport
  • Time zone UK + 0 Hour
  • Currency € Euro
  • Plug

Why book With AlphaRooms?

  • No booking fees
  • Includes taxes and charges
  • Proudly operating for 18 years
  • 500,000+ travellers away in 2016
  • 'Best Hotel Booking Website' 2016 & 17
TTA Protection
ATOL bonded
2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards Winner: Best Hotel Booking Website
2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards Winner: Best Hotel Booking Website

2017 British Travel Awards Winner

2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards: Best Online/Call Centre Travel Agent - Silver 2017 British Travel Awards Winner: Best Hotel Booking Website
TripAdvisor Traveller Rating
Based on 1994 Reviews
4.5

Recommended for

  • Family friendly
  • Good for singles
  • Great service
  • Luxury
  • Quiet
TripAdvisor Traveller Rating
Based on 1994 Reviews
4.5

Recommended for

  • Family friendly
  • Good for singles
  • Great service
  • Luxury
  • Quiet

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Location

Attractions Nearby

  • Lido 0.56 miles
  • Formosa Beach 0.70 miles
  • Barreiros Stadium 1.24 miles
  • CR7 Museum 1.69 miles
  • Madeira Casino 1.80 miles
  • La Vie Shopping Center 2.00 miles
  • Santa Clara Monastery 2.15 miles
  • Funchal Municipal Garden 2.16 miles
  • Quinta das Cruzes Museum 2.16 miles
  • Frederico de Freitas Museum 2.19 miles
View More

Resort Info

Funchal, Madeira

The 500 year old city of Funchal is the capital of Madeira and its unique micro climate gives it a warm sunny atmosphere all year round. Visitors can...
Read more about Funchal

Madeira

Madeira Island is part of a small group of Portuguese Islands located in the North Atlantic Ocean, most famous for its Madeira Wine. The island is...
Read more about Madeira

Reviews

Pestana Grand Hotel Reviews

TripAdvisor Traveller Rating
Based on 1994 Reviews
4.5

Recommended for

  • Family friendly
  • Good for singles
  • Great service
  • Luxury
  • Quiet

Pestana Grand Hotel Reviews

  • Customer Reviews
  • TripAdvisor Reviews

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6/10 Good

17 July 2011

QUIET BUT CLEAN

Excellent service in rooms and restaurant. Would recommend to go bed and breakfast as half board buffet meals only. Even though I had paid for 14 nights half board after 3 nights I couldn't bear another buffet and just went to nearby restaurants - hence a complete waste of £20 per night,

The best thing about my stay was...

Cleanliness of rooms
10/10 Amazing

22 March 2011

Everything a hotel should be!

We only stayed one night, unfortunately, and would love to return some day. The leisure facilities were wonderful, outdoor pools and an indoor pool where you could swim outside as well. The sauna and steam room were both good. The rooms were spacious and the beds very comfortable. The only down side was the cooked breakfast which was cold. There were, however, plenty of other choices. The service was excellent, especially the reception staff who let us into our room early as we only had one day.

The best thing about my stay was...

Leisure facilities
8/10 Great

14 March 2010

Mr

The various elements of the hotel accommodation were as expected which is why, as a family, this was our third visit. Staf were helpful and friendly, standard of accommodation was excellent, etc...however, there was a major negative, where the management fell far short of what one expects in this standard of accommodation. I shall explain. On Friday 5th March my wife was taken ill when visiting the Head of Immigration in Funchal. She retured to the Pestana. I was hosted to lunch by the Minister for Human Resources Dr de Castro and returned to the Hotel at 16.00hrs. I started to feel unwell and went to bed, sleeping for two hours. I woke at 18.00hs and started being ill....which continued all night. We both slept most of Saturday. On the Sunday my wife felt well enough to visit friends in Curral for a short time. However I remained at the hotel feeling very unwell and slept. This feeling continued on the Monday morning. At this stage we both believed that possible water contamination had been the possible cause, having been alerted to this by a hotel note in the room. At around lunchtime I went to reception and was informed that a doctor had visited because other guests and even staff had also been ill. The doctor had given an assurance that it was not caused by the water but by a virus "which had been brought from the UK"! At this point I realised that we had probably been infected by the Norovirus. The Head of Immigration kindly assisted by obtaining appropriate medication from a Chemist. The first day that I felt reasonably able to leave the hotel was on Thursday 11th March. I believe that the Hotel failed in so many aspects of keeping such an infection to a minimum. Firstly we were not informed on arrival that staff and other guests had been infected. This resulted in our own lack of response in informing the hotel at an early stage of our own illness and thereby reducing the risk of the infection being spread by cleaning and other staff etc. I effectively "lost" the ability to enjoy my holiday from Friday afternoon to the following Thursday. This was therefore totally wasted including the cost of car rental for this period. Had we been informed about the hotel experience and risk we would have been in a position to "treat" our infection with greater urgency and minimise the negative impact on our holiday. In the light of the above can you please tell me why we should be persuaded to return to the Pestana Group of Hotels for a future holiday visit? Yours sincerely, Jean A Le Maistre I plan to post the above on Trip Advisor.