0203 001 0109 - Sales ( 8am - 11pm)
0203 001 0100 - Customer Service ( 8am - 6pm)

TTA Protection
ATOL bonded

British Travel Award Winner
2016, 2017, 2018

At a Glance

TripAdvisor Traveller Rating
Based on 1453 Reviews
3.5

Recommended for

  • Family friendly
  • Central location
  • Great service
  • Close to the beach
  • Good for shopping
TripAdvisor Traveller Rating
Based on 1453 Reviews
3.5

Recommended for

  • Family friendly
  • Central location
  • Great service
  • Close to the beach
  • Good for shopping

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Hotel Info

TTA Protection
ATOL bonded

British Travel Award Winner
2016, 2017, 2018

Overview

Hotel Puerto de la Cruz is located in the residential area of La Paz, with fantastic views towards the sea and Mount Teide. This welcoming property is surrounded by a splendid subtropical garden and is situated ten minutes from the city centre. In the outdoor complex guests have the choice of two swimming pools which are surrounded by spacious terraces. Those seeking relaxation can take advantage of the professional massage services and there is also a mini gym and tennis court available. The main restaurant offers a sumptuous breakfast, as well as show cooking and theme dinners including Canarian and Oriental, and an exquisite range of local and international dishes. Guest rooms within the Hotel Puerto de la Cruz come equipped with all the amenities one could expect from a hotel of its class.There is also a free shuttle bus to the town centre from Monday to Friday.

Please Note :

The Renovation at the Pool will be completed by 12/02/2019

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

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Facilities

Hotel facilities

Wifi

  • Internet access - wireless
  • Free WiFi - Public Areas
  • Free Wi-Fi

Pool and Wellness

  • Gym
  • Swimming Pool - Kids
  • Number of outdoor pools 2
  • Swimming Pool - Outdoor
  • Massage
  • Beach/pool umbrellas

Activities

  • Ballroom(s)
  • Tennis on site
  • Billiards or pool table
  • Piano
  • Arcade Games

Food & Drink

  • Restaurant
  • Breakfast service
  • Room service
  • Snack bar/deli
  • Poolside bar
  • Bar / Lounge
  • Coffee shop or café

Services & Shops

  • Babysitting (Surcharge)
  • Wedding services
  • Shopping center shuttle (complimentary)
  • Luggage storage
  • Car rental
  • Laundry facilities
  • Porter/bellhop
  • Concierge desk
  • Medical assistance available
  • Tour assistance
  • Currency exchange
  • Dry cleaning/laundry service

General Info

  • Elevator/lift
  • Check-in time starts noon
  • Total number of rooms 300
  • Multilingual staff
  • Number of meeting/conference rooms 4
  • Number of floors 7
  • Television in lobby
  • 24-hour front desk
  • Eurocard
  • Rooftop terrace
  • Designated smoking areas
  • Wheelchair accessible
  • Check-out by noon
  • Pets not allowed
  • Conference center
  • Suitable for children
  • No- smoking property
  • Security guard
  • Garden
  • Safe-deposit box at front desk
  • Number of buildings/towers 1

Parking

  • Parking
  • Parking garage

Room facilities

Room Amenities

  • Complimentary newspaper
  • Minibar
  • Hair dryer
  • In-room safe
  • Alarm clock
  • Electronic/magnetic keys

Internet, TV & Phone

  • Satellite television service
  • Phone
  • Direct-dial phone

Rooms & Comfort

  • In-room massage available
  • Window opens
  • Desk
  • Rollaway beds available on request
  • Sea view
  • Mountain view
  • Balcony
  • Cribs/infant beds available on request
  • Pool view
  • Garden view
  • Wake-up calls
  • Cribs/infant beds available
  • Connecting / adjoining rooms available
  • City view

Bath & Shower

  • Bathtub or shower
  • Bidet
  • Private bathroom
  • Complimentary toiletries
  • Makeup/shaving mirror
  • Bathtub only
  • Shower/bathtub combination

Housekeeping

  • Turndown service
  • Nearest airport
  • Time zone UK + 0 Hour
  • Currency € Euro
  • Plug

Location

map
map

Attractions Nearby

  • La Paz Lookout 0.16 miles
  • Sitio Litre Garden 0.17 miles
  • Las Piramides de Martianez Shopping Center 0.18 miles
  • Centro de las Orquideas 0.35 miles
  • Botanical Garden of La Orotava 0.37 miles
  • San Telmo Promenade 0.39 miles
  • Lago Martianez Swimming Pools 0.43 miles
  • Casino Puerto de la Cruz 0.46 miles
  • Taoro Park 0.47 miles
  • Church of Nuestra Senora de la Pena de Francia 0.48 miles
View More

Resort Info

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Hotel Puerto de la Cruz Reviews

TripAdvisor Traveller Rating
Based on 1453 Reviews
3.5

Recommended for

  • Family friendly
  • Central location
  • Great service
  • Close to the beach
  • Good for shopping
  • Customer Reviews
  • TripAdvisor Reviews

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7/10 Good

18 January 2018

Not bad

The room was clean but it hasn’t met to the standards that I was expecting. First time we entered the room the smell was like dusty and it seems like it was not clean for ages. But on the good side, the staff were amazing. They’re very welcoming, friendly, hospitable and they always smile and helpful. They made us feel like at home, I mean, we felt like we’re in the Philippines. That is the reason why we keep on coming back to Spain. And not to forget about the food, it was fantastic.

The best thing about my stay was...

The hospitality of the staff. The location is just fine. And the weather, was perfect.
8/10 Great

13 May 2015

Weekend Treat

Had a great weekend in a peaceful environment. Food was plentiful, delicious and varied. Pools were lovely with plenty of areas to chill & sunbathe.

The best thing about my stay was...

We were upgraded on arrival from room to a suite, NICE...
8/10 Great

22 August 2014

Good hotel for little money

Good service, great food, Four Star can not give, but three stars is deserved

The best thing about my stay was...

View from the balcony of the sixth floor
10/10 Amazing

05 June 2014

birthday treat

Had a superb stay in a welcoming environment, staff could not have been more helpful. Food was plentiful, delicious and varied. Pools were lovely with plenty of areas to sit and chill or sunbathe.

The best thing about my stay was...

an unexpected complimentary drink from the hotel manager for my birthday
10/10 Amazing

20 November 2012

fantastic hotel staff amazing

had brill holiday hotel and staff were first class. loro parque was amazing well worth a visit. food and drink in resort was cheap and good quality would go back to resort in a flash and same hotel

The best thing about my stay was...

everything
6/10 Good

31 January 2011

It was a rainy five day vacation

The hotel is well ubicated, with a nice pool surrounded by a tropical garden and very nice views of the Teide and the Orotava valley.

The best thing about my stay was...

The warm temperature and cheapest prices of everything.
8/10 Great

10 July 2010

sol hotel puerto de la cruz

we had a bed and breakfast deal . Hotel was comfortable, and clean staff friendly and helpful.Good choice for breakfast.You need a car or taxi to get to the loro parque.Swimming pools good

10/10 Amazing

15 June 2009

Sol Puerto de la Crus Tenerife

I had a good stay in my 1 week holiday on <a href="/guide/canaries/tenerife/destination.aspx" title="Tenerife holidays">Tenerife</a>. I was on the 7th floor on the side that has view over the Atlantic. I found a hair in my breakfast once, but this can happen to anyone. It was a very good deal for me, but now i understand why, 2 days after my arrival they start renovating the Pool and the reception-counter. And then even the tv channels dissapeerd. Took them 2 days to fix the Channels. The airco wasn't woring but i don't remember seeing it in the description of the room. The hotel-parking is somstimes full, but mostly you can park near the hotel(for me it was fine). Good cleaningservice every day, friendly staff and help by checking in the room with someone to carry the suitcase and explain the room. For the price i paid it's absolutly a go for it. 1 week at 126,9 euro. Had bed+breakfast. The Pizza restaurant and the typical Canary restaurant a little u the road at the otherside serve really good food for a good price, so don't look further.

4/10 Average

20 March 2008

Mr

This hotel has been transferred to Sol and renamed Sol <a href="/guide/canaries/puerto-de-la-cruz/destination.aspx" title="Puerto De La Cruz holidays">Puerto De La Cruz</a>. I understand that this is a downgrade and can appreciate that. What the brochure does not tell you that there are over 150 steps between the hotel and the town. Everywhere is hilly. What it also does not tell you that half the rooms face onto a very busy and noisy cross roads which reduce the effectiveness of the balcony and will give light sleepers an early wake up call. The sun is on these balconies in the morning only Of the other half those on the top three floors have a great sea view, the others look into adjacent properties or onto a retaining wall. I cannot comment on the sun, but it appears that they do not get any. The food is average, except for the vegetables, which were almost always overcooked and tasteless. The meat and fish cooking depended very much on the chef and what was already cooked in advance. The place is clean but showing signs of wear and tear, loose toilet seats, wonky cupboards, etc. The staff are friendly and helpful, but some knowledge of Spanish is an asset.

8/10 Great

07 September 2007

Another 1st class Sol Hotel

My daughter and myself stayed at the Sol <a href="/guide/canaries/puerto-de-la-cruz/destination.aspx" title="Puerto De La Cruz holidays">Puerto De La Cruz</a> on a business trip. We also stay at either a Sol or Melia Hotel, as we find these are the best all round 1st class hotels. Again, the Sol <a href="/guide/canaries/puerto-de-la-cruz/destination.aspx" title="Puerto De La Cruz holidays">Puerto De La Cruz</a> is 1st class in every way, accommodation, food, and staff.