Hard Rock Hotel Cancun, Hotel Zone, Cancun

Boulevard Kukulcan Km 14.5 Hotel Zone Cancun 77500
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TripAdvisor Traveller Rating
Based on 10394 Reviews

Why book With AlphaRooms?

  • No booking fees
  • Includes taxes and charges
  • Proudly operating for 18 years
  • 500,000+ travellers away in 2016
  • 'Best Hotel Booking Website' 2016 & 17
TTA Protection
ATOL bonded
2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards Winner: Best Hotel Booking Website
2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards Winner: Best Hotel Booking Website

2017 British Travel Awards Winner

2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards: Best Online/Call Centre Travel Agent - Silver 2017 British Travel Awards Winner: Best Hotel Booking Website
TripAdvisor Traveller Rating
Based on 10394 Reviews
4.5

Recommended for

  • Central location
  • Close to the beach
  • Good for singles
  • Great service
  • Lively

Hotel Info

Overview

Hard Rock Hotel Cancun is a unique beachfront all-inclusive resort with a cosmopolitan flair located in Cancun's Hotel Zone.

All suites are air conditioned and also offer free Wi-Fi, a fully stocked minibar, flat screen LCD televisions with premium satellite channels and a liquor dispenser with top shelf whiskey, tequila, rum, and vodka. The luxurious bathrooms are equipped with hair dryers, plush bathrobes and slippers as well as top of the range bath amenities. Rooms also offer double hot tubs and private balconies.

Hard Rock Hotel Cancun boasts a stunning lagoon-style pool overlooking the ocean with a children's pool and two swim-up bars. There are also three spa tubs including an adults only tub. Guests can also enjoy 2 on-site tennis courts and a full-service spa featuring 10 individual treatment rooms, 6 couples treatment rooms, and a master spa treatment room with hydro spa tub. Body Rock® Fitness Center is the on site gym, offering exercise classes and world-class equipment. For the children, there is a kids club as well as a club for teens.

Guests can choose from 6 dining options which includes a buffet restaurant as well as delicious Mexican, Asian, Italian, Brazilian and Mediterranean dishes. There are also 7 bars to choose from where you can enjoy fine wines, cocktails and top shelf spirits.

Chichen Itza, and Ek-Balam are located nearby. Cancun International Airport is around 20 minutes drive away.

Special Notice:

Book a minimum 3-night stay in any room category for travel now until December 23, 2018 and receive up to USD 3,600 in resort credits, based on length of stay: USD 500 in resort credits with a 3-night stay, USD 750 in resort credits with a 4-night stay, USD 1,500 in resort credits with a 5-6 night stay; USD 1,800 in resort credits with a 7-8 night stay; USD 2,000 in resort credits with a 9-11 night stay; USD 2,500 in resort credits with a 12-13 night stay, USD 3,600 in resort credits with a 14 night stay or more.

A 3-night minimum stay is required. Full details at check-in. Offer per room, per stay. A 20% service fee will apply on the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun


Important Notice

From the 1st September 2017 tourists staying overnight in certain resorts in Mexico will be charged an environmental tax levied by the local government.

This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. The cost is approx. $1 per room per night.

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

  • Nearest airport
  • Time zone UK - 5 Hour
  • Currency $ Mexico Peso
  • Plug

Facilities

Hotel facilities

Wifi

  • Free Wi-Fi
  • Wired (high-speed) Internet access - surcharge

Pool and Wellness

  • Fitness facilities
  • Sauna
  • Swimming pool - children's
  • Full-service spa
  • Steam room
  • Swimming pool - outdoor
  • Massage

Activities

  • Ballroom(s)
  • Tennis on site
  • Hair salon

Food & Drink

  • Free breakfast
  • Swim-up bar
  • Room service (24 hours)
  • Banquet facilities
  • Room service
  • Coffee shop or café
  • Poolside bar
  • Restaurant(s) in hotel
  • Bar/lounge

Services & Shops

  • Beauty services
  • Laundry facilities
  • Porter/bellhop
  • Business services
  • Doorman/doorwoman
  • On-site car rental
  • Babysitting or childcare
  • Luggage storage
  • Dry cleaning/laundry service
  • Medical assistance available
  • Event catering
  • Tour assistance
  • Currency exchange
  • Express check-in
  • Tours/ticket assistance
  • Airport transportation
  • Concierge desk

General Info

  • One meeting/conference room
  • Check-in time starts 3:00 PM
  • Elevator/lift
  • Gift shop
  • ATM/banking
  • Multiple large conference rooms
  • 24-hour front desk
  • Number of floors 12
  • Air-conditioned public areas
  • Patio
  • Multilingual staff
  • Business centre
  • Total number of rooms 601
  • Pets not allowed
  • Check-out by noon
  • Shopping on site
  • Shoe shine

Parking

  • Self-parking
  • Free parking on site

Room facilities

Room Amenities

  • Electronic/magnetic keys
  • Minibar
  • Complimentary bottled water
  • Complimentary newspaper
  • In-room safe
  • Coffee/tea maker
  • Clock radio
  • Iron/ironing board
  • Hair dryer

Internet, TV & Phone

  • Free Wi-Fi
  • Cable/satellite television channels
  • HBO
  • Free local calls
  • Flat-panel television
  • Voice mail
  • Premium television channel(s)

Rooms & Comfort

  • Air conditioning
  • Rollaway beds available on request
  • Climate control
  • Balcony
  • Window opens
  • Patio
  • Blackout drapes/curtains
  • Wake-up calls
  • Cribs/infant beds available on request

Bath & Shower

  • Separate bathtub and shower
  • Bathrobes
  • Designer toiletries
  • Jetted bathtub
  • Slippers

Housekeeping

  • Daily housekeeping
  • Turndown service
  • Nearest airport
  • Time zone UK - 5 Hour
  • Currency $ Mexico Peso
  • Plug

Why book With AlphaRooms?

  • No booking fees
  • Includes taxes and charges
  • Proudly operating for 18 years
  • 500,000+ travellers away in 2016
  • 'Best Hotel Booking Website' 2016 & 17
TTA Protection
ATOL bonded
2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards Winner: Best Hotel Booking Website
2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards Winner: Best Hotel Booking Website

2017 British Travel Awards Winner

2017 British Travel Awards Winner: Best National Travel Retailer 2017 British Travel Awards: Best Online/Call Centre Travel Agent - Silver 2017 British Travel Awards Winner: Best Hotel Booking Website
TripAdvisor Traveller Rating
Based on 10394 Reviews
4.5

Recommended for

  • Central location
  • Close to the beach
  • Good for singles
  • Great service
  • Lively
TripAdvisor Traveller Rating
Based on 10394 Reviews
4.5

Recommended for

  • Central location
  • Close to the beach
  • Good for singles
  • Great service
  • Lively

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Location

Attractions Nearby

  • Ballenas Beach 0.23 miles
  • Aquaworld 0.46 miles
  • Luxury Avenue Shopping Mall 0.83 miles
  • Oasis Arena 0.85 miles
  • Kukulcan Plaza Shopping Mall 0.87 miles
  • Marlin Beach 0.99 miles
  • Maya Cancun Museum 1.10 miles
  • Tequila Museum 1.44 miles
  • Cancun Interactive Aquarium 1.45 miles
  • La Isla Shopping Mall 1.50 miles
View More

Resort Info

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Reviews

Hard Rock Hotel Cancun Reviews

TripAdvisor Traveller Rating
Based on 10394 Reviews
4.5

Recommended for

  • Central location
  • Close to the beach
  • Good for singles
  • Great service
  • Lively

Hard Rock Hotel Cancun Reviews

  • Customer Reviews
  • TripAdvisor Reviews

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4/10 Average

16 October 2015

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The best thing about my stay was...

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6/10 Good

13 June 2015

Wrong room

Hotel was good very lively, staff couldn't fault them,BUT the reception staff didn't help us at all, we booked for sea views and they put us in lagoon views which was not good, we had maintenance work for 5 days in the room above us which consisted of drilling up the tiles on the upstairs floor what was horrendous they should have moved us to another room or give us a choice but they didn't and it spoilt our holiday.

The best thing about my stay was...

Sun, atmosphere, food, staff ( apart from the reception)