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Hard Rock Hotel Cancun, Hotel Zone

Boulevard Kukulcan Km 14.5 Hotel Zone Cancun 77500 - Map
TripAdvisor Traveller Rating
Based on 9103 Reviews
  • overview
  • customer reviews

Hard Rock Hotel Cancun Overview

Hard Rock Hotel Cancun is a unique beachfront all-inclusive resort with a cosmopolitan flair located in Cancun's hotel zone.

All suites are air conditioned and also offer free Wi-Fi, a fully stocked minibar, fl..

Hard Rock Hotel Cancun Overview

Hard Rock Hotel Cancun is a unique beachfront all-inclusive resort with a cosmopolitan flair located in Cancun's hotel zone.

All suites are air conditioned and also offer free Wi-Fi, a fully stocked minibar, flat screen LCD televisions with premium satellite channels and a liquor dispenser with top shelf whiskey, tequila, rum, and vodka. The luxurious bathrooms are equipped with hair dryers, plush bathrobes and slippers as well as top of the range bath amenities. Rooms also offer double hot tubs and private balconies.

Hard Rock Hotel Cancun boasts a stunning lagoon-style pool overlooking the ocean with a children's pool and two swim-up bars. There are also three spa tubs including an adults only tub. Guests can also enjoy 2 on-site tennis courts and a full-service spa featuring 10 individual treatment rooms, 6 couples treatment rooms, and a master spa treatment room with hydro spa tub. Body Rock® Fitness Center is the on site gym, offering exercise classes and world-class equipment. For the children, there is a kids club as well as a club for teens.

Guests can choose from 6 dining options which includes a buffet restaurant as well as delicious Mexican, Asian, Italian, Brazilian and Mediterranean dishes. There are also 7 bars to choose from where you can enjoy fine wines, cocktails and top shelf spirits.

Chichen Itza, and Ek-Balam are located nearby. Cancun International Airport is around 20 minutes drive away.

Special Notice:

Book a minimum 3-night stay in any room category for travel now until December 23, 2018 and receive up to USD 3,600 in resort credits, based on length of stay: USD 500 in resort credits with a 3-night stay, USD 750 in resort credits with a 4-night stay, USD 1,500 in resort credits with a 5-6 night stay; USD 1,800 in resort credits with a 7-8 night stay; USD 2,000 in resort credits with a 9-11 night stay; USD 2,500 in resort credits with a 12-13 night stay, USD 3,600 in resort credits with a 14 night stay or more.

A 3-night minimum stay is required. Full details at check-in. Offer per room, per stay. A 20% service fee will apply on the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun

Our customers think this is great for...


Great service


Good for singles


Close to the beach

Hotel facilities

  • 24-hour front desk
  • Air-conditioned public areas
  • Airport transportation
  • ATM/banking
  • Audio-visual equipment
  • Babysitting or childcare
  • Ballroom(s)
  • Banquet facilities
  • Bar/lounge
  • Beauty services
  • Business centre
  • Business services
  • Check-in time starts 3:00 PM
  • Check-out by noon
  • Coffee shop or café
  • Concierge desk
  • Currency exchange
  • Doorman/doorwoman
  • Dry cleaning/laundry service
  • Elevator/lift
  • Event catering
  • Express check-in
  • Fitness facilities
  • Free breakfast
  • Free parking on site
  • Free Wi-Fi
  • Full-service spa
  • Gift shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Massage
  • Medical assistance available
  • Multilingual staff
  • Multiple large conference rooms
  • Number of floors 12
  • One meeting/conference room
  • On-site car rental
  • Patio
  • Pets not allowed
  • Poolside bar
  • Porter/bellhop
  • Restaurant(s) in hotel
  • Room service
  • Room service (24 hours)
  • Sauna
  • Self-parking
  • Shoe shine
  • Shopping on site
  • Steam room
  • Swimming pool - children's
  • Swimming pool - outdoor
  • Swim-up bar
  • Tennis on site
  • Total number of rooms 601
  • Tour assistance
  • Tours/ticket assistance
  • Wired (high-speed) Internet access - surcharge

Room facilities

  • Air conditioning
  • Balcony
  • Bathrobes
  • Blackout drapes/curtains
  • Cable/satellite television channels
  • Climate control
  • Clock radio
  • Coffee/tea maker
  • Complimentary bottled water
  • Complimentary newspaper
  • Cribs/infant beds available on request
  • Daily housekeeping
  • Designer toiletries
  • Electronic/magnetic keys
  • Flat-panel television
  • Free local calls
  • Free Wi-Fi
  • Hair dryer
  • HBO
  • In-room safe
  • Iron/ironing board
  • Jetted bathtub
  • Minibar
  • Patio
  • Premium television channel(s)
  • Rollaway beds available on request
  • Separate bathtub and shower
  • Slippers
  • Turndown service
  • Voice mail
  • Wake-up calls
  • Window opens

Customer Reviews

5/10 Average Based on 2 Customer Reviews Based on 2 Customer Reviews

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4/10 Average

16 October 2015



The best thing about my stay was...

6/10 Good

13 June 2015

Wrong room

Hotel was good very lively, staff couldn't fault them,BUT the reception staff didn't help us at all, we booked for sea views and they put us in lagoon views which was not good, we had maintenance work for 5 days in the room above us which consisted of drilling up the tiles on the upstairs floor what was horrendous they should have moved us to another room or give us a choice but they didn't and it spoilt our holiday.

The best thing about my stay was...

Sun, atmosphere, food, staff ( apart from the reception)
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Additional information

The Hard Rock Hotel Cancun was previously known as Cancun Palace.

5/10 Average Based on 2 Customer Reviews Based on 2 Customer Reviews


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