A Group Booking is any booking for more than 3 rooms. All Group Bookings must be made via our telephone sales team and not through our website.

These terms replace the equivalent terms in our standard Agency Terms of Business.

Other offers or discounts advertised on this website do not apply to Group bookings

Payments

With the exception of some accommodation bookings made more than 35 days prior to departure and any associated transfer or car hire bookings, bookings with accommodation providers who require payment directly during your stay and car hire charges payable when the car is picked up, payment in full is required at the time of booking.

Deposits

• If your booking is more than 35 days away you can pay a £15 per person deposit to cover that accommodation and any associated transfer or car hire bookings. This deposit is non-refundable.

Balances

• The balance is due 35 days before you travel. If the balance is not paid by this date we will notify the Travel Provider and your booking will be cancelled. In the event of cancellation you will lose any monies you have paid.
• We reserve the right to collect the balance due via the payment method used to pay the initial deposit 35 days before your date of travel.

Amendments

An amendment request will only normally be accepted by the Travel Provider up to and including 35 days prior to travel. Amendments closer to departure may be possible however this will need to be confirmed with the Travel Provider on a case by case basis. In addition your amendment request will be subject to the service charges outlined in the table below. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined.

All amendment requests must be made directly to Alpharooms in writing or by using 'My Account' online.

Amendment charges

The following charges apply to all amendments.

• additional passengers will not attract any charges but the Travel Providers prices at the time of booking will apply and a deposit of £15 per person will be payable.
• the £35 administration fee will be waived for amendments made more than 35 days prior to travel

Cancellation Charges

Cancellation charges are based on the total cost of the booking and are as follows:

All other Agency Terms of Business remain unchanged