Frequently asked questions

Travel documents

    • If you haven't received a Booking Confirmation email please log into My Account. If your order is confirmed, you will be able to print all travel documents. If you need any assistance please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • Please check your inbox and your spam folder. If you can't find any confirmation of your order please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • We take your order and attempt to confirm it with the Travel Provider. The name you can see on your voucher is the Travel Provider's.

    • The hotel does not require vouchers for each room. The voucher acts as a booking confirmation for the whole booking.

    • The hotel does not require all names. Your name has been used as the lead name on the booking.