Frequently asked questions

General

    • Consumers need to know they are using a brand they can trust - Alpharooms are very safe to book with because we've gained important accreditations and memberships within the UK and Irish travel sector.

      In the UK you can ask us about ATOL protection (which means you don't lose the money you paid out or become stranded abroad if your travel company collapses) and TTA membership which gives our customers the most complete consumer protection system the market has to offer. Talk to our team if you have any questions.

    • You can relax before, during and after your holiday knowing that Alpharooms are ATOL meaning you don’t lose any money or get stranded overseas if the travel company shuts down. This isn't the only membership we have in the UK and Irish travel industry.

      Alpharooms is proudly also a member of the TTA (Travel Trust Association) which gives our customers the most complete consumer protection. In Ireland you can ask about our CAR membership which means we are licensed by the Commission for Aviation Regulation (License No: TA0771) therefore your money is secure with us. We sent over half a million people away in 2016 alone!

    • Alpharooms has two main offices in the UK - one in London and one in Sheffield. The team in London recently moved into a brand new purpose-built office in the North West. The brand actually originated from Sheffield and the local team there has recently expanded into a spacious new location.

    • alpharooms.com offers the best deals on hotels and apartments in thousands of destinations worldwide. Combine this with great value holidays, superb flight prices and a fantastic choice of holiday extras such as transfers, car hire and airport parking, you can see why over 1 million customers choose to travel with alpharooms.com every year.

      With over 17 years of trading we have in-depth travel knowledge of the destinations you love, to get you the cheapest holidays. With our lowest price guarantee you can be sure that you’ll find great deals to your perfect destination. You can book in confidence as alpharooms.com is TTA and ATOL bonded which means you don't lose the money you paid out or become stranded abroad if your travel company collapses.

      Alpharooms is an online travel agent that presents hotels, flights offers direct from airlines, hoteliers and suppliers.

    • You can contact Alpharooms however suits you best! If you have an existing booking you can submit a support request or send us a message via your My Account page. Otherwise you can call our customer service and sales teams on 0207 741 1382 (UK) or 01 903 0070 (Ireland).

    • If you need to cancel a booking for any reason you should log into My Account and use the 'Contact Us' option. It might be worth checking the Terms of Business beforehand to establish any potential charges.

      If you want to cancel your Alpharooms booking please get in touch with our customer service team. They will provide all the information and explain any terms & conditions that apply.

    • Alpharooms ensures you get the best deal by negotiating special rates with airlines, hoteliers and suppliers. We also try to pass on as much of our profits as possible to ensure you can spend more of your money having a good time.

    • Alpharooms is part of the Truly Travel Group which also includes another iconic travel brand, Teletext Holidays. Alpharooms has two offices in the UK after expanding from its original office up in Sheffield.

    • Consumers need to know they are using a brand they can trust - Alpharooms are very safe to book with because we've gained important accreditations and memberships within the UK and Irish travel sector.

      In the UK you can ask us about ATOL protection (which means you don't lose the money you paid out or become stranded abroad if your travel company collapses) and TTA membership which gives our customers the most complete consumer protection system the market has to offer.

      In Ireland you can ask about our CAR membership which means we are licensed by the Commission for Aviation Regulation (License No: TA0771) therefore your money is secure with us. Alpharooms is ATOL protected (UK), a member of the TTA (UK) and a member of the CAR (IE).

      We've sent millions of consumers on holidays to all kinds of places around the globe. Alpharooms has two offices in the UK and a team of customer service agents that will handle any issues that may arise with your booking.

    • Alpharooms began in Sheffield 18 years ago and has now expanded to have two offices in the UK.

      You can book with confidence as we have taken the steps to become partnered and recognised by important industry bodies including ATOL (UK), TTA (UK) and CAR (UK). In the UK you can ask us about ATOL protection (which protects you in the event a travel company closes its doors so that you don’t lose money paid or find yourself stranded in an overseas country) and TTA membership which gives our customers the most complete consumer protection system the market has to offer.

      In Ireland you can ask about our CAR membership which means we are licensed by the Commission for Aviation Regulation (License No: TA0771) therefore your money is secure with us. If you have any questions feel free to call our Customer Service team.

    • You can relax before, during and after your holiday knowing that Alpharooms are ATOL protected which means you don't lose the money you paid out or become stranded abroad if your travel company collapses. This isn't the only membership we have in the UK and Irish travel industry.

      Alpharooms is proudly also a member of the TTA (Travel Trust Association) which gives our customers the most complete consumer protection system the market has to offer. In Ireland you can ask about our CAR membership which means we are licensed by the Commission for Aviation Regulation (License No: TA0771) therefore your money is secure with us. We sent over half a million people away in 2016 alone!Alpharooms is ATOL protected and you can speak directly to our team if you have any questions. We know that our customers want a safe and reliable booking so we've gained membership / accreditation with three major travel industry bodies - ATOL (UK Civil Aviation Authority), TTA (Travel Trust Association) and CAR (Commission for Aviation Regulation).

    • You can book your holiday through Alpharooms via our website (with local versions in UK, Ireland and the USA) or via our sales agents (see phone number at the top of the screen). Making a booking with Alpharooms is quick and easy - we've made our process hassle free for our customers.

    • Who to contact when you are travelling


      In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

      We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated
      24 hour helpline.
      Emergency Tel No: 0044 (0)207 741 1387


      On your return from holiday


      We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days Please provide a letter with any supporting evidence(photos, receipts etc.) to:
      Customer Services
      Alpha Holidays Limited. 
      3rd Floor
      Royal House
      5 Vine Street
      Uxbridge
      UB8 1BP
      You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

      We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

      Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

      Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

      The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.