Frequently asked questions

Travel Update


      We are sad to announce that Monarch Airlines ceased trading at 04:00 today (2nd October) and as a result all future Flights are cancelled. If you are currently in resort and are due to travel home before 15th October the CAA have chartered a number of aircraft to bring customers home and you will not be required to come home early. Your new flight details will be published on the following CAA dedicated website which you will need to monitor to ensure you are on the correct flight home If you are due to travel outbound from the UK on a Monarch flight today please do not go to the airport as you will not be able to travel. We will be contacting all our customers in departure date order from 07:00 today in order to assist you with making alternative arrangements. We expect our phone lines to be extremely busy with long wait times as we deal with customers travelling in the next 14 days, but rest assured we will be in touch with everyone as quickly as possible, if you would like more information please go to the CAA website

      Travel Update: Somewhere2Stay

      Somewhere2stay were part of the Monarch Group which ceased trading today at 04:00. We will be contacting any customers who may have booked their accommodation with us using Somewhere2stay in departure date order in order to assist you with making alternative arrangements. Our phone lines will be extremely busy, but rest assured we will be in touch as quickly as possible.

    • Latest update:

      Still current at: 3 October 2017

      Updated: 2 October 2017

      Summary - The Las Vegas Metropolitan Police Department (LVMPD) has opened a dedicated telephone line for anyone concerned about specific individuals in the area around the Mandalay Bay Hotel (+1 866 535 5654); if you're in the affected area, we recommend that you contact family and friends to let them know you're safe; the LVMPD has also opened a family reunification centre at its headquarters in Building B, 400 S. Martin L. King Blvd; a number of flights have been diverted from Las Vegas McCarran International Airport - you should check with your airline before travelling.

      For further information please visit the FCO website by clicking here.