Frequently asked questions

Travel Update

    • UPDATE: MONARCH AIRLINES

      We are sad to announce that Monarch Airlines ceased trading at 04:00 today (2nd October) and as a result all future Flights are cancelled. If you are currently in resort and are due to travel home before 15th October the CAA have chartered a number of aircraft to bring customers home and you will not be required to come home early. Your new flight details will be published on the following CAA dedicated website which you will need to monitor to ensure you are on the correct flight home monarch.caa.co.uk. If you are due to travel outbound from the UK on a Monarch flight today please do not go to the airport as you will not be able to travel. We will be contacting all our customers in departure date order from 07:00 today in order to assist you with making alternative arrangements. We expect our phone lines to be extremely busy with long wait times as we deal with customers travelling in the next 14 days, but rest assured we will be in touch with everyone as quickly as possible, if you would like more information please go to the CAA website monarch.caa.co.uk

      Travel Update: Somewhere2Stay

      Somewhere2stay were part of the Monarch Group which ceased trading today at 04:00. We will be contacting any customers who may have booked their accommodation with us using Somewhere2stay in departure date order in order to assist you with making alternative arrangements. Our phone lines will be extremely busy, but rest assured we will be in touch as quickly as possible.

    • Latest update:

      Still current at: 3 October 2017

      Updated: 2 October 2017

      Summary - The Las Vegas Metropolitan Police Department (LVMPD) has opened a dedicated telephone line for anyone concerned about specific individuals in the area around the Mandalay Bay Hotel (+1 866 535 5654); if you're in the affected area, we recommend that you contact family and friends to let them know you're safe; the LVMPD has also opened a family reunification centre at its headquarters in Building B, 400 S. Martin L. King Blvd; a number of flights have been diverted from Las Vegas McCarran International Airport - you should check with your airline before travelling.

      For further information please visit the FCO website by clicking here.

    • Weather warnings are in place for the UK from Monday 26th February continuing overnight and throughout the week. There is the potential for travel delays on roads, rail and air travel, as well as possible flight cancellations.

      Customers due to travel within this time, please monitor your airline’s websites for updates and allow extra time to travel to your departure airport. If you suffer disruption with your flights during this time, please contact our Customer Support team on 0207 741 1382 to advise them of your delayed arrival, to ensure that the hotel are notified to keep your room available for you and if you have booked transfers notify the transfer supplier.

      If we are notified your flights are cancelled by your airline we will contact you with further information on how to proceed.

      Customers currently overseas, please monitor airline websites and liaise with your airline directly in the event that your flights experience delays or cancellation. Your airline will then advise you directly on how to make alternative arrangements for your flight home.

      For further information regarding weather warnings, please visit the Met Office website: here.

    • Ryanair regrets to advise Irish customers that 25% of our 350+ Irish pilots and their union, FORSA, have voted to strike again on Friday, 20th July.

      All affected passengers have been offered alternative flights or full refunds.

      Any Ryanair customers travelling to/from Belgium, Portugal or Spain next Wednesday or Thursday, who have not received an email or text SMS today, should expect that their flight will operate as scheduled and should check-in to their departure airport as normal.

      Ryanair outlined the impact of the cabin crew walkouts. The cancellations will involve:

      – Up to 300 of over 2,400 daily flights all over Europe (12%)

      – Up to 200 of over 830 daily flights to and from Spain (24%)

      – Up to 50 of over 180 daily flights to and from Portugal (27%)

      – Up to 50 of over 160 daily flights to and from Belgium (31%)

      The airline added that 88% of passengers across Europe will be unaffected.

      please click here for further information.

    • Latest update:

      Summary - on 23 and 24 July, there have been wildfires in a number of areas in southern Greece, including close to Athens; they have been confined to limited areas, but within those the impact has been high, with significant loss of life; most visits to Greece, including to Athens, are unaffected; you should keep up to date with local media reports and follow the advice of the Greek authorities in affected areas; if you’ve been affected by the wildfires and need consular assistance, you can call the British Embassy in Athens on +30 210 7272 600; if you’re in the UK and worried about a British national in Greece, call the FCO on 020 7008 1500.

      please click here for further information.

    • Latest update:

      Summary - the Foreign and Commonwealth Office (FCO) now advise against all but essential travel to the Gili Islands (Gili Trawangan, Gili Meno and Gili Air), off the north-west coast of Lombok; following the 6.9 magnitude earthquake in the region on 5 August, there is a risk of aftershocks, which could cause further damage to buildings and pose risks to safety; in the event of serious injury, access to immediate medical assistance on the islands is extremely limited; the Indonesian authorities are working to assist people to leave the Gili Islands via boat to Lombok should they wish to do so following a series of earthquakes on 29 July 2018, on 5 August the north east of the island of Lombok experienced a further earthquake of magnitude 6.9 followed by a number of other smaller earthquakes in the same area. Initial reports indicate damage to buildings and casualties in Lombok and the Gili Islands and some damage to buildings in Bali. We are in contact with the Indonesian authorities who are mobilising a response in the Gili Islands and Lombok, including to help people leave the Gili Islands should they wish to do so. Lombok and Bali airports are open and operational. The National Disaster Mitigation Agency (BNPB) 24-hour hotline can be contacted on +62 85792240799.

      If you’re in an affected area, you should exercise caution, monitor local media, liaise with your travel company, hotel or guesthouse and follow the advice of the local authorities. Where possible, keep your family and friends up to date with your situation. If you need consular assistance (for example, if your passport has been lost or if you’re injured), call the British Consulate in Bali on (+62) (21) 2356 5200. If you’re in the UK and concerned about someone in Lombok or Gili Islands, call the FCO on 020 7008 1500.

      please click here for further information.

    • Latest update:

      A major forest fire in the area of Monchique, in the Algarve has been burning for 3 days. The fire has now reached the town of Monchique, and Portuguese authorities are evacuating affected areas of the town and surrounding areas. If you are in this area, follow the instructions of the Portuguese police and Civil Protection authorities. Civil Protection Portugal can be reached on 800 246 246 or www.prociv.pt. For your own safety, travel to the Monchique area is not advised under any circumstances until cleared by the Portuguese authorities.

      If you need consular assistance, or you have concerns about family or friends in the area, please call (+351) 21 392 4000 or in the UK (+44) 207 008 1500.

      For further information and updates please click here.

    • Over 90% Of Scheduled Flights Are Unaffected

      Ryanair today (25 Sept) advised customers that it has pre-cancelled 190 (8%) of its 2,400 scheduled flights on Fri 28th due to a unnecessary strike by a tiny minority of cabin crew in Spain, Belgium, Holland, Portugal, Italy and Germany. All affected customers have received emails and text SMS messages this morning advising them of their flight cancellation 3 days in advance.

      If your flight has been affected and you have a hotel and or transfers booked with us please contact our Customer Support team on 0203 930 8710 to discuss your options.

      For further information please click this link

    • Latest update:

      Summary - Tropical Storm Michael is forecast to strengthen and become a hurricane as it reaches the west of Cuba on 8 October; the government of Cuba has issued a tropical storm warning for the province of Pinar del Rio; you should monitor local and international weather updates from the US National Hurricane Centre and follow the advice of local authorities, including any evacuation orders

      The hurricane season in Cuba normally runs from June to November. Tropical Storm Michael is forecast to strengthen and become a hurricane as it reaches the west of Cuba on the morning of Monday 8 October 2018. The government of Cuba has issued a tropical storm warning for the province of Pinar del Rio. You should monitor local and international weather updates from the US National Hurricane Centre and follow the advice of the local authorities, including any evacuation orders.

      See Natural disasters

    • Latest update:

      Summary - Hurricane Michael is forecast to make landfall as a major hurricane when it reaches the northwest Florida Coast overnight on 9/10 October. A state of emergency has been declared in Florida and Alabama. You should monitor local and international weather updates and follow the advice of local authorities, including any evacuation orders.

      Hurricane Michael is forecast to make landfall as a major hurricane when it reaches the northwest Florida Coast overnight on 9/10 October. A state of emergency has been declared in Florida and Alabama. You should monitor local and international weather updates from the US National Hurricane Center and follow the advice of local authorities, including any evacuation orders. Life-threatening storm surge is expected along the coast. See @NWSTallahassee, @NWS, @NWSMobile, @NHC_Surge and Floridadisaster.org for more information. If you’ve planned travel to or within affected areas in the near future, you should keep your plans under close review.

      Hurricane Florence has caused widespread flooding, damage to infrastructure and disruption to transport networks in the affected east coast states. During the rescue and recovery period, you should continue to follow the advice of local authorities in North Carolina, South Carolina, Virginia, Maryland and Georgia, and monitor local and national news for updates. Be aware that historically more accidents occur following a hurricane than during it. The storm and flooding are not the only hazards; many electricity lines will be down and some buildings may not be structurally sound.

      If you’ve planned travel to or within affected areas in the near future, you should keep your plans under close review.