Frequently asked questions

Customer Service

    • You can either call us or send us a message via My Account. For full details check our Contact Us page.

    • Unfortunately we cannot tell you where you will be situated in the hotel. Rooms are allocated by the hotel team. If you have a special request please let us know and we will do our best to help you. Log into My Account and 'Contact Us' with your request.

    • Unless you booked a specific room type, you will only find out what sort of room you have been allocated on arrival. If you have a special request please let us know and we will do our best to help you. Log into My Account and 'Contact Us' with your request.

    • Typically, hotel check in times are from 3pm on the day of arrival. Check out is usually by 11am on departure day. Late check outs may be possible but must be agreed directly with the accommodation provider. An additional charge will normally apply

    • Unless specified at the time of booking you are unlikely to receive drinks on any board basis other than All Inclusive.

    • A Twin/Double room is a room for two people in either a double or two single beds. You are able to request your preference of either a double or two twin beds during the booking process. This cannot be guaranteed as the allocation is at the discretion of the hotel.

    • The exact layout and difference between a suite and junior suite depends on the hotel. If you want more information about this, please check the hotel’s website and their room description. If you would like us to do this for you please call us on 0114 407 0241.

    • There is no difference between a lateral sea view and a side sea view.

    • If you have a problem during your holiday please refer to your voucher for the appropriate steps to follow. If you do need our immediate support please call us on +44 114 4070241. This is a 24 hour support number.

    • You will be able to collect your keys directly from the hotel reception unless stated otherwise on your Travel Voucher.

    • The Terms of Business are linked at the bottom of each page of the website.

    • We are sorry to hear you have not enjoyed your holiday. We have a team ready to help you resolve any problems you have. All complaints can be sent to customerrelations@alpharooms.com accompanied by any related documentation or photographs. Alternatively, you can contact us by post to: Alpha Holidays Limited., Plantation House, 261 – 263 Ecclesall Road, Sheffield, South Yorkshire, S11 8NX.