Frequently asked questions

Travel Provider Changes

    • Every effort is made to maintain arrangements, as confirmed to you, however, sometimes the Travel Provider may need to make a change. The Travel Provider reserves the right to change your accommodation to an alternative of the same or superior standard within the same resort. Occasionally, Travel Providers may have to offer alternative accommodation of a lower standard or within a different resort to the original accommodation booked. In these circumstances compensation may be offered to you by the provider. When the provider is unable to confirm a suitable alternative, they reserve the right to cancel your booking.

    • Please log into My Account and select the 'My flight has been rescheduled' option from the drop down list in the 'Contact Us' form. Please include your new flight details.