Frequently asked questions

Booking Changes

    • If you need to cancel a booking for any reason you should log into My Account and use the 'Contact Us' option. It might be worth checking the Terms of Business beforehand to establish any potential charges.

    • An amendment request will only normally be accepted by the Travel Provider up to and including 7 days prior to travel. Amendments closer to departure may be possible however this will need to be confirmed with the Travel Provider on a case by case basis. In addition, your request will be subject to a service charge of £30. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined. Up to 7 days prior to travel you can use the 'Modify' option in My Account. Within 7 days you will need to 'Contact Us' via My Account with the request. Non-refundable bookings cannot be modified.

    • An amendment request will only normally be accepted by the Travel Provider up to and including 7 days prior to travel. Amendments closer to departure may be possible however this will need to be confirmed with the Travel Provider on a case by case basis. In addition, your request will be subject to a service charge of £35. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined. Up to 7 days prior to travel you can use the 'Modify' option in My Account. Within 7 days you will need to 'Contact Us' via My Account with the request. Non-refundable bookings cannot be modified.

    • If your room is classed as non-refundable it cannot be modified. If you need to change your booking you will have to book a new room. We can still cancel the original booking for you but there will be no refund.

    • If you need to make any changes to your booking you should log into My Account and select the 'I want to modify my booking' option from the 'Contact Us' dropdown. Please include the details you need to change. Booking changes carry a standard £35 fee.