Frequently asked questions

Travel Extras

    • To book transfers you will need the following information: outbound and inbound flight numbers, flight times, dates of travel, arrival and departure airports and resort. You can book transfers without this information and add later via My Account.

    • A Shuttlebus is a shared bus that departs frequently from the airport to your chosen resort, stopping at various hotels on the way. The number of stops depends on the number of people and the hotels they are traveling to. A taxi/minibus/coach is a private hire that will be waiting for you at the airport ready to take you directly to your chosen hotel. A private transfer is a transfer for your party only and will be taking you directly to your chosen hotel.

    • If you have booked a return transfer you should take two copies of your voucher - one for each journey.

    • The transfer providers uses the flight times to schedule your pick up time. Please take note of the process for reconfirming your return transfer which is detailed on your transfer vouchers.

    • Please check your Transfer Voucher for details regarding your pick up. If you need further assistance please call us on 0114 407 0241 and a member of the Customer Service team will be able to help you.

    • Your Transfer Voucher details the steps you need to follow to arrange your return transfer. If you have any problems doing so during your holiday please call our 24 hour support line +44 114 4070246 and we will help you arrange this.

    • Please contact us via My Account and we will contact the transfer provider on your behalf.

    • Please contact us via My Account and we will contact the transfer provider on your behalf.

    • Once you have placed an order for car parking you will need to log into My Account and submit details about your car before the order can be processed.

    • We will send you a Booking Confirmation email. Your Car Hire voucher will be attached. Please read the details carefully before travelling and take the document with you.

    • Your Car Hire voucher will include the name of the local provider. If you are struggling to identify this detail, please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • Once your order is confirmed we will send you a Booking Confirmation email with your Airport Parking voucher attached.

    • If you have received a Booking Confirmation email but no voucher please log into My Account and check your booking. You should be able to download and print a copy of your voucher. If you need further assistance please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • Unfortunately we cannot make any changes to your Airport Parking. If you need to change this you will need to cancel your original Airport Parking booking and place a new order. For further assistance please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.