Frequently asked questions

Flights

    • This is an internal reference that means the order has yet to be confirmed. Once the order is confirmed with the airline you will receive a Booking Confirmation email.

    • It is likely that the airline have applied a card charge for the payment made directly to them. We do not apply card charges to debit card payments.

    • Please check your inbox and your spam folder. If you can't find any confirmation of your order please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • You should receive a Booking Confirmation email but may not be issued with tickets. Please call us on 0114 407 0241 and we will check your booking for you.

    • You will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • Please check your flight confirmation. If the confirmation does not display baggage you will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • You will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • Please check your flight confirmation. If the confirmation does not detail the terminal information you will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. You could also check the relevant airport website. If you need any assistance please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • Please check your flight confirmation for the airline contact details. If you don't have this confirmation please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • You will need to do this with the airline. Please check your flight confirmation for the airline contact details. If you don't have this confirmation please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • You will need to do this with the airline. Please check your flight confirmation for the airline contact details. If you don't have this confirmation please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • Please log into My Account and select the 'My flight has been rescheduled' option from the drop down list in the 'Contact Us' form. Please include your new flight details.