Frequently asked questions

Pre-booking

    • Please note that the rates shown on our website are for British and Irish passport holders. Some accommodation providers charge different rates for different nationalities staying at their hotel, particularly if you are a citizen of the country in which you wish to stay. This does not affect UK or Irish citizens and in most circumstances does not apply to other EU residents travelling to a country within the EU where they are not a citizen. Problems typically occur where passport holders travel to the country where their passport was issued. If you think this may affect your booking, please ask our Customer Service team to confirm your booking will be accepted by the hotel, as resolution once you are abroad will be very difficult. Please call us on 0114 407 0241 and a member of the Customer Service Team will be able to help you.

    • Each product we offer is priced and sold individually. If you buy several products from us the total price will always equal the sum of the individual prices. Where you buy more than one product from us at the same time they do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations 1992.

    • Follow this link - alpharooms vouchers. Enter your code in the box marked 'Got a voucher? Enter your code' located on the right hand side of the homepage. The discount will be applied to the prices you see in the search results.

    • You can add a special request as part of the order process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed. If your request is essential you should speak to our Sales Team prior to booking. Please call on 0114 407 0241 and a member of the Sales Team will be able to help you.

    • You can add a special request as part of the order process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed. If your request is essential you should speak to our Sales Team prior to booking. Please call on 0114 407 0241 and a member of the Sales Team will be able to help you.

    • Unfortunately we cannot tell you where you will be situated in the hotel. Rooms are allocated by the hotel team. If you have a special request please let us know and we will do our best to help you. Log into My Account and 'Contact Us' with your request.

    • Unless you booked a specific room type, you will only find out what sort of room you have been allocated on arrival. If you have a special request please let us know and we will do our best to help you. Log into My Account and 'Contact Us' with your request.

    • Typically, hotel check in times are from 3pm on the day of arrival. Check out is usually by 11am on departure day. Late check outs may be possible but must be agreed directly with the accommodation provider. An additional charge will normally apply

    • Unless specified at the time of booking you are unlikely to receive drinks on any board basis other than All Inclusive.

    • A Twin/Double room is a room for two people in either a double or two single beds. You are able to request your preference of either a double or two twin beds during the booking process. This cannot be guaranteed as the allocation is at the discretion of the hotel.

    • The exact layout and difference between a suite and junior suite depends on the hotel. If you want more information about this, please check the hotel’s website and their room description. If you would like us to do this for you please call us on 0114 407 0241.

    • There is no difference between a lateral sea view and a side sea view.

    • If you have a problem during your holiday please refer to your voucher for the appropriate steps to follow. If you do need our immediate support please call us on +44 114 4070241. This is a 24 hour support number.

    • You will be able to collect your keys directly from the hotel reception unless stated otherwise on your Travel Voucher.