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Doubletree Metropolitan by Hilton, Midtown East Grand Central

569 Lexington Avenue At 51st Midtown East New York 10022 - Map
TripAdvisor Traveller Rating
Based on 4151 Reviews

Doubletree Metropolitan by Hilton Overview

The Doubletree Metropolitan Hotel is located in the heart of Midtown Manhattan's fashionable East Side, within walking distance from Park Avenue, Rockefeller Centre, United Nations, Radio City Music Hall, Time Square, St. Patrick's Cathedral, Museum of Modern Art and the Theatre District. The hotel offers a warm and friendly atmosphere and guests can make use of the barber shop, beauty salon and fitness room and there is also a gift shop and supermarket. All rooms are tastefully decorated and air conditioned and are equipped with an en suite bathroom and the latest technology including high-speed internet access, a large work desk and a 24 inch flat screen television with satellite TV and pay per view movies. Guests can also enjoy a delicious meal in the restaurant and drinks in the lounge bar.

Our customers think this is great for...

Good for shopping

100%

Central location

100%

No frills

50%


Hotel facilities

  • 24-hour front desk
  • Air-conditioned public areas
  • ATM/banking
  • Audio-visual equipment
  • Babysitting or childcare
  • Ballroom(s)
  • Banquet facilities
  • Bar/lounge
  • Beauty services
  • Business centre
  • Business services
  • Check-in time starts 3:00 PM
  • Check-out by noon
  • Complimentary newspapers in lobby
  • Concierge services
  • Conference center
  • Currency exchange
  • Discover
  • Dry cleaning/laundry service
  • Elevator/lift
  • Event catering
  • Exhibit space
  • Express check-in
  • Express check-out
  • Fitness facilities
  • Gift shop
  • Hair salon
  • Internet access - wireless
  • JCB International
  • Laundry facilities
  • Limo or Town Car service available
  • Luggage storage
  • Multilingual staff
  • Multiple large conference rooms
  • Multiple small meeting rooms
  • Number of buildings/towers 1
  • Number of floors 20
  • Number of meeting/conference rooms 12
  • One meeting/conference room
  • Pets accepted
  • Photocopy machines
  • Porter/bellhop
  • Restaurant(s) in hotel
  • Room service
  • Safe-deposit box at front desk
  • Security guard
  • Shoe shine
  • Shopping on site
  • Suitable for children
  • Supervised childcare/activities
  • Total number of rooms 759
  • Tour assistance
  • Tours/ticket assistance
  • Valet parking
  • Wheelchair accessible
  • Wireless (high-speed) Internet access - surcharge

Room facilities

  • Air conditioning
  • Alarm clock
  • Bathroom phone
  • Bathtub or shower
  • Blackout drapes/curtains
  • Cable television service
  • Cable/satellite television channels
  • Climate control
  • Clock radio
  • Complimentary newspaper
  • Complimentary toiletries
  • Cribs/infant beds available on request
  • Daily housekeeping
  • Desk
  • Direct-dial phone
  • Electronic/magnetic keys
  • Ergonomic chair
  • Hair dryer
  • Hair dryer (on request)
  • HBO
  • High-definition television
  • In-room safe
  • Iron/ironing board
  • LCD television
  • Makeup/shaving mirror
  • Pay movies
  • Phone
  • Private bathroom
  • Rollaway beds available on request
  • Shower only
  • Shower/bathtub combination
  • Signature bedding
  • Television
  • Turndown service
  • Voice mail
  • Wake-up calls

Customer Reviews

5/10 Average Based on 6 Customer Reviews

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1/10 Okay

29 November 2016

STAY AT ANOTHER HOTEL

I've just returned from a weeks stsy at the DTHM and I'd never go back! It's a really busy and noisy hotel.The staff are rude and unhelpful, you can only get wifi in the room if you pay! The breakfast is rubbish, you are charged $4 per bag when you check out and they are looking after your bags before you head to the airport! And to to it off the cleaner took s bag with make up we had bought from our room. The security investigation was a joke, he dismissed our claim saying... why would the cleaner risk her job! I'd advise you to stay in another hotel and to avoid this one at all costs.

The best thing about my stay was...

Nothing
3/10 Okay

16 April 2015

Good but reception staff unwelcoming

First trip to NYC for my 18-year old daughter and me. Location of hotel was great, walkable to Times Square, Rockerfeller, Central Park and shopping. Room was clean and beds comfy. No minibar or coffee/tea, used lobby for free wifi.... Disappointed in the reception staff, who we found to be "pleasant" at best and rude at worst. Everyone else in the city was so helpful and cheerful and pleased to help....think some customer service is in order!! Overall we were satisfied but would not rave about the place.

The best thing about my stay was...

comfy beds
4/10 Average

14 July 2014

Good but not the best choice, not up to usual Hilton standard, even at cheaper rate.

Positives and negatives with this hotel. + Nice size room, central location, staff service was very good. - food expensive, no coffeemaker in room, no fridge, room wifi expensive, lobby always busy with large parties with lots of luggage. Would not choose again.

The best thing about my stay was...

location with nearby restaurants

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