In the unfortunate circumstance that you’re looking to cancel your holiday, we want to make sure that you are aware of your rights.
It’s also worth noting that any cancellation requests must be made out directly to alpharooms in writing, or by using the ‘My Account’ area online.
Unrest or a Natural Disaster in your Resort
If you’re looking to cancel due to unrest or a natural disaster in the resort that you’re travelling to, the opinion of the Foreign and Commonwealth Office (FCO) will dictate the circumstance. If the FCO specifically outline that it is unsafe to travel to your destination, you will be entitled to a refund or we will find you an alternative trip. If the FCO have not deemed it unsafe to travel to your destination, you will not be entitled to these benefits. You can check their latest information on their Foreign travel advice page.
Sickness or Injury
This is the responsibility of your holiday insurer. We recommend taking out holiday insurance that covers you against “unforeseen” circumstances that could impact your ability to travel, immediately after your booking. Note that whilst injury, illness and illness of a “close relative” are often covered, areas like self-inflicted injuries are usually not.
Business or Personal Commitment
Although this falls under the remit of your holiday insurer, both of these circumstances are highly unlikely to be covered. One of the only cases where they could cover you would be a call up for jury service.
If your reason for cancelling is not covered by any of the above, we have separate terms for each area of your booking:
If you wish to cancel your accommodation more than seven days before departure, you will incur a £49 cancellation charge or the value of the booking – whichever is the least value.
If you’re within seven days or less of your accommodation booking, cancelling will mean you will be charged for 100% of the booking cost.
Cancellation of flight bookings at any time are charged at 100% of the booking value.
As with accommodation, transfer booking cancellations differ depending on when you decide to cancel.
If it’s more than seven days before you travel, it will be free of charge. If it’s seven days or less before you travel, you will be charged 100% of the booking cost.