Notice regarding Truly Travel (Ire) Limited ceasing to trade
(30 Nov 2021)
Truly Travel (Ire) Limited t/a Alpharooms, Alpha Holidays and Teletext Holidays is unable to fulfil its obligations to its customers.
The Company held a per passenger policy providing consumer protection for its customers in Ireland who booked a package up until the 30 April 2021.
Am I covered by the consumer protection schemes?
You may be covered by the per passenger insurance policy if you are an Irish customer who purchased a package from Truly Travel (Ire) Limited (trading names listed above). A travel package is where at least two services (such as flight and accommodation) have been combined by Truly Travel (Ire) Limited and sold as a single holiday.
If you were issued with a Protected Refund Credit Note from Truly Travel (Ire) Limited (trading names listed above) you may be entitled to a refund, if your booking was a package.
How can I make a claim?
For Irish customers who bought a travel package a claim form is available at https://protectclaims.com/trulytravel
. You must submit your claim form by 30 April 2022.