Terms and Conditions

Alpha International Accommodation act as a booking agent on behalf of all hotels, apartments and villas featured on this website and your contract will be made with these accommodation providers and not Alpha International Accommodation.

Please read the booking terms and conditions carefully, they apply to all bookings made with Alpha International Accommodation and each individual member of your party.

Your Contract

When you book accommodation either via the internet or telephone, your booking is confirmed immediately and it is at this time a binding contract comes into existence, email confirmation of your booking will also be sent to you and a voucher will follow once full payment has been taken.

The contract is subject to these booking terms and conditions, all booking conditions will apply to each and every booking made with Alpha International Accommodation.

Once the contract is made, it is the accommodation providers' responsibility to provide you with what you have booked and it is your responsibility to pay for the accommodation in full before you travel.

All relevant documentation will be sent to you via email, it is important to check carefully all the details of your booking once you receive it. Alpha will not be responsible for any information you do not receive, as a result of your failure to provide a valid e-mail address.

If you want to cancel or amend your booking later, you may have to pay cancellation or amendment fees; these could be a much as the whole cost of accommodation.

If your booking is more than 5 (five) weeks away and the total amount is more than £100, you can pay a 20% deposit. This deposit is non refundable. The balance is due 5 (five) weeks before you travel, please note this must paid before you travel or your booking will be cancelled.

Unconfirmed Rooms

In some circumstances your booking may not confirm immediately online, if this happens you will receive an automatic message advising of this and you will be contacted within two working days by Alpha International Accommodation. At this stage no payment will be taken and there is no binding contract in place. If we are unable to confirm your booking with the accommodation provider you will receive email notification of this; if we are able to confirm your booking, you will be contacted; payment will be taken and your accommodation invoice and voucher will shortly follow via email.

Insurance

It is a condition of booking accommodation through Alpha International Accommodation that you have sufficient travel insurance for your reservation. (We sell travel insurance through our site - see our insurance search page)

Pricing

Prices are quoted in the currency you choose, this being either British Pounds (£), Euros (€) or American Dollars ($) - we reserve the right to change prices at anytime before you book.

Included in the price is:

The accommodation as confirmed to you, plus the board basis you have chosen and paid for.

• Self Catering: No meals, however, the room will have kitchen facilities.
• Room Only: No meals and no kitchen facilities.
• Bed & Breakfast: Continental Breakfast only unless otherwise stated.
• Half Board: Breakfast and Evening meal – no drinks.
• Full Board: Breakfast, Lunch and Evening meal – no drinks.
• All Inclusive: Breakfast, Lunch and Evening meal, unlimited snacks (as per each individual hotel's service) and also local alcoholic & non-alcoholic drinks.

VAT is included in the cost of all accommodation to countries within the EU. This is not reclaimable by VAT registered persons.

Your payment will be handled by Worldpay. This name may appear on your bank statement. If we suspect a fraud, we reserve the right to cancel a transaction for security purposes.

The special offers are subject to availability and supplier.

Our Price Guarantee

Prices on the website do change from time to time; prices can go up as well as down and you will be able to determine your up to date price for your chosen accommodation prior to confirming your booking online.

We guarantee that once you have made your booking, we will not increase the price of your accommodation – this includes any changes to VAT or Government Taxes.

Please note once you have agreed a price and made your booking this is the price you pay. If the price decreases, you are not entitled to the accommodation at the changed rate.

Minors

Alpharooms will not accept bookings from minors. You must be 18yrs of age or over and have legal capacity. NB For booking in the US, this age is 21 years old.

Child Ages

Different hotels specify different maximum ages for passengers to be classed as children, though the most common maximum child age is 12. If you are travelling with children, you will be asked to enter the ages of the children travelling with you. The age(s) you enter must be the ages at the time of travel, up to and including the day of departure.

Special Requests

If you have any special requests that do not form part of the standard accommodation services as described in this website ( for example dietary needs, cots, room location, bed type) please let us know at the time of booking in the additional information space. We will pass on all such requests to the accommodation providers, but unfortunately these can not be guaranteed, these are purely requests. We will not contact you before you travel to inform you whether or not your requests are possible, you will find out upon your arrival at the accommodation. Furthermore if the accommodation provider is unable to meet such requests, neither we nor they can have any liability to you in this respect.

Terms and Conditions

Alpha International Accommodation act as a booking agent on behalf of all hotels, apartments and villas featured on this website and your contract will be made with these accommodation providers and not Alpha International Accommodation.

Please read the booking terms and conditions carefully, they apply to all bookings made with Alpha International Accommodation and each individual member of your party.

If I Want to Change My Booking

If you want to change any of the details of your booking after we have sent you confirmation, we at Alpha International Accommodation will do our best to help. If we are able to make the change there will be a charge as shown on the scale below. This charge will be based on the date we receive your written request.

Booking Cancellation Penalty Protection

If for any reason you decide to cancel your hotel up to two days prior to your check-in, we will pay your cancellation fee.

If you purchased our 'Booking Cancellation Penalty Protection' when you made your accommodation booking, the following conditions apply:

• Protection must be purchased at time of booking
• Cancellations must take place 12pm GMT two days prior to your scheduled check-in
• The protection is only effective once fully payment has been received
• The protection is not refundable or transferable
• The protection is for the whole invoice
• The protection does not include travel insurance or transfers
• The protection is only valid for the person named on the voucher
• Alpha International Accommodation Limited are not liable for any loss, injury, damage or delay to any person or property connected with the use of this protection.
• The protection does not include travel insurance or transfers.

If We Change Your Accommodation

Every effort is made to maintain arrangements as confirmed to you, however, as they are planned many months in advance changes may occur for reasons beyond our control.

The accommodation providers reserve the right to change your accommodation to an alternative of the same or superior standard within the same resort.

Occasionally the accommodation providers may have to offer alternative accommodation of a lower standard or within a different resort to the original accommodation booked; in these circumstances compensation may be offered to you by the accommodation providers.

When the accommodation providers are unable to confirm a suitable alternative, we reserve the right to cancel the booking and an email notification will be sent to inform you of the details.

Please note once you have left to take up your accommodation, you have no right to cancel your reservation.

We reserve the right to cancel the contract between us if one or more of the order was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail/letter and re-credit to your account any sum deducted by us from your credit/debit card as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.

Number of Nights

The number of nights stated in the price online refers to the number of nights the accommodation has been reserved for you. Some flights may be night flights; when you arrive in resort your accommodation will only be available if you have reserved it for that night.

Our Responsibility to You For Your Booking

As we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.

Indemnity

When you book accommodation through Alpha International Accommodation you accept responsibility for any damage to property or accommodation caused by you or a member of your party. The accommodation provider reserves the right to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. In these circumstances full cancellation charges will then apply and no refund will be given. Furthermore, the accommodation owner shall be under no obligation to pay compensation or meet any costs or expenses you may incur as a result of your accommodation being terminated. You agree to indemnify us against any claims (including legal costs) made against us or on behalf of the owner of any such property or accommodation. Finally you are also liable to make a reimbursement to the accommodation provider for any damage caused, before you end your stay.

Complaints Procedure

If you experience problems with your accommodation whilst in resort, please advise the staff at the hotel or apartment in which you are staying. If they fail to resolve your problem, you must call the emergency contact number on your voucher immediately in order to give the accommodation supplier the opportunity to resolve the problem. If the supplier is unable to assist you please call 0200 200 9757 if overseas, or 0871 911 0030 if in the UK in order to speak to our customer services department.

In the event that the matter was not rectified sufficiently in resort, you must put your complaint in writing to our Customer Relations Department within 14 days of return of travel. Please note: if you submit your complaint later than 14 days after your return, it will not be accepted and the matter will not be investigated.

Once the Customer Relations Department receives your complaint, they will acknowledge it, the matter will be investigated and you will receive a full written response within 28 days. (Please note the 28 days start from the date of the acknowledgment)

If you incur additional expenses and you feel these should be paid by AlphaRooms, we will only consider claims when full invoices or receipts for those expenses are produced. Please note production of these invoices or receipts does not automatically mean we will cover those expenses.

AlphaRooms acts as an agent on behalf of transfer providers worldwide.

Please read the booking terms and conditions carefully, they apply to all bookings made with AlphaRooms and each individual member of your party.

Your Contract

When you book transfers either via the internet or telephone, your booking is confirmed immediately and it is at this time a binding contract comes into existence, email confirmation of your booking will also be sent to you and a voucher will follow once full payment has been taken.

The contract is subject to these booking terms and conditions, all booking conditions will apply to each and every booking made with AlphaRooms.

Once the contract is made, it is the transfer providers' responsibility to provide you with what you have booked and it is your responsibility to pay for the service in full before you travel.

All relevant documentation will be sent to you via email, it is important to check carefully all the details of your booking once you receive it. AlphaRooms will not be responsible for any information you do not receive, as a result of your failure to provide a valid e-mail address.

If you want to cancel or amend your booking later, you may have to pay cancellation or amendment fees.

Unconfirmed bookings

In certain instances the transfer provider may be unable to confirm your booking; in this case AlphaRooms reserve the right to cancel and refund in full any bookings affected.

Pricing

Prices are quoted in the currency you choose. We reserve the right to change prices at any time before you book.

Payment is required at the time of booking unless agreed otherwise by both parties.

Our Price Guarantee

We do change prices from time to time. Prices can go down as well as up and you will be able to determine your up to date price for your chosen transfer prior to confirming your booking.

We guarantee that once you have made your booking we will not increase the price of your transfer - this includes any changes to VAT or Government Taxes.

Please note once you have agreed a price and made your booking this is the price you pay. If the price decreases, you are not entitled to the transfer service at the changed rate.

If I Want To Change My Booking?

If you want to change any of the details of your booking after we have sent you confirmation, we will do our best to help. Any changes must be made in writing to our office.

Charges may be incurred for such amendments; these will be applied as per the following:

• For all amendments made to the arrival/departure date and completed 7 days or more prior to check-in will incur 10% of the total booking price.
• Within 7 days of travel such amendments will reflect the charges made by the transfer providers. We will not add a mark up to this amount.
• Fees for amendments made to the time of your transfer service or lead name will also reflect those of the transfer provider. We will not add a mark up to this amount.

** All amendments to the transfer service must be made prior to travel.

** Under certain circumstances, AlphaRooms do appreciate a number of factors may be out of the clients control and therefore such amendments will be dealt with according to the transfer providers discretion.

Cancellation and Refund Policy

In the event you wish to cancel your transfer arrangements we require written confirmation from the lead passenger. Charges are based on the total cost of the booking and are as follows:

If We Change Your Booking

In some instances the transfer provider may alter or cancel your booking, in such circumstances we will inform you immediately.

Please note neither the transfer provider or AlphaRooms are responsible for any additional costs incurred as a result of this, nor will they be obliged to pay compensation.

Our Responsibility

As AlphaRooms are acting only as a booking agent we have no liability for any of the transfer arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence.

Any claim for damages for injury, illness or death arising from your journey must be brought against the transfer provider and will be under the jurisdiction of the law of the country in which the transfer is provided.

Please note the transfer provider will always aim to drop and/or collect you as close to your accommodation as possible. In some instances it may not always be possible for the vehicle to take you onto the premises due to circumstances outside of the transfer provider’s control.

Your Responsibility

Both AlphaRooms and the transfer provider accept no responsibility for transfer services not received as a result of incorrect information provided at the time of booking.

Upon making your booking please follow the set dates and times as shown on your flight details, this will prevent confusion which may be caused by early morning flights.

It is also your responsibility to have valid travel documents. If we or your carrier are fined as a result of you holding incorrect documents, we will ask you to pay this amount.

It is a condition of booking with us that you also have sufficient travel insurance for your reservation.

Special Requests

The transfer provider will always make every effort to meet your requests; however, please note they cannot be guaranteed. The transfer provider has no obligation to supply compensation in such instances.

Late Arrivals

AlphaRooms and the transfer provider will always endeavour to make sure that your transfer service is provided, even when flights are delayed, or are affected by circumstances outside of your control.

However, please be aware that it is your responsibility to make AlphaRooms or the transfer provider aware of any delays; it is not always possible to predict and/ or obtain information with regard to such instances. As a result neither AlphaRooms nor the transfer provider accepts responsibility for missed transfer services due to delayed, postponed, or other problems affecting flights.

In the event a return flight is missed owing to a delay with the transfer service which is out of the transfer provider’s control, they will not be responsible for any additional costs incurred nor will compensation be due.

Misbehaviour

We reserve the right to terminate without notice the arrangements of any customer whose behaviour, in our opinion, is likely to cause annoyance, distress or danger to other customers or any third party. If you are prevented from travelling because you appear to any person in authority to be unfit to travel, or likely to cause discomfort or disturbance to other passengers, our responsibility for your transfer will cease. Full charges will apply and we will be under no obligation to provide a refund, compensation, or any further assistance.

Indemnity

When you book a transfer service through AlphaRooms you accept responsibility for any damage to the transfer vehicle caused by you or a member of your party.

The transfer provider reserves the right to terminate the service booked or that of any member of your party due to your or their misconduct, within their reasonable opinion.

In these circumstances full cancellation charges will then apply and no refund will be given. Furthermore, the transfer provider shall be under no obligation to pay compensation or meet any costs or expenses you may incur as a result of the service being terminated.

You agree to indemnify us against any claims (including legal costs) made against us or on behalf of the transfer provider. Finally you are also liable to make a reimbursement to the transfer provider for any damage caused, before you return home.

Disputes

In the event of any dispute our liability shall not exceed the charge for the transfer service provided. Any litigation will be subject to English Law.

Complaints Procedure

If you experience problems with your transfer service whilst at resort, you must call the transfer provider on the emergency contact number upon your transfer voucher immediately in order to give them the opportunity to resolve the problem.

If the issue is not resolved to your satisfaction you should contact our UK office on 08700 670030 from resort and speak with our transfer team who will act as an intermediary to try and rectify the problem.

Only in the event that the matter was not rectified sufficiently at resort you must put your complaint in writing to our Customer Relations Department within 14 days of return of travel. Please note if you submit your complaint later than 14 days of your return, it will not be accepted and the matter will not be investigated.

Once the Customer Relations Department receives your complaint, they will acknowledge it, the matter will be investigated and you will receive a full written response within 28 days. (Please note the 28 days start from the date of the acknowledgment)

If you incur additional expenses and you feel these should be paid by AlphaRooms, we will only consider claims when full invoices or receipts for those expenses are produced. Please note production of these invoices or receipts does not automatically mean we will cover those expenses.

All rental rates include

• Unlimited mileage except Banff / Jasper in Canada and Australia and certain car types worldwide.
• Mandatory insurances.
• Collision damage waiver liability.
• Theft waiver.
• Airport surcharges, with the exception of Israel.
• Bail bonds (where needed).
• All local taxes except Australia where taxes are paid locally by law.

What's not included?

• Personal accident insurance (PAI).
• Additional non-mandatory insurances.
• Insurance exclusions - see the relevant insurance sections.
• Fuel: a deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. Fuel policies vary. Please check when you pick up your car.
• Garaging, tolls, congestion charges, parking and traffic fines.
• Additional drivers charges where applicable - please check online or with our reservations department at the time of booking. These charges are payable locally.
• Delivery and collection of your car can be arranged during normal working hours. There may be a charge for this.
• Out of hours charges.
• Optional extras.
• One-way rental charges where applicable.
• Young drivers charges where applicable.
• Licence fees in Barbados and Jersey.

Flight information

• For airport pick-ups, it is essential that Alpharooms be given the correct flight number and arrival time, before departure. This can be done either online or by phone.
• If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to departure, either online or by phone. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information.

Drivers age

• If you are under 25 years old please inform our reservations staff at the time of booking. Age restrictions may apply in certain destinations, and in some cases there may be a young drivers charge payable locally.

Period of rental

• The duration of your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher, the price of which will be confirmed at time of booking and is calculated on the basis of 24-hour units. If you wish to extend the rental period after collection of the car, or if you return the car later than stated on your voucher, you will be charged locally at the local daily rate, which may be higher than our rates. No refunds are payable on cars returned early.

Special requests

• Child seats: these are mandatory in most countries and must be requested at the time of booking. Although instructions will be provided you will be required to fit the child seat yourself. For older children, it is recommended that you take your own booster seats. If requested and confirmed at least 7 days prior to departure these will be guaranteed.
• Roof racks and ski racks: these are available in some locations and should be specially requested at the time of booking. There is usually a charge for them which is payable locally. No guarantee can be made regarding their availability unless you book the 'ski max' (where available).

Credit Card Charges

• Bookings made by credit card will be subject to a 1.75% charge where applicable.

Delivery and collection/one-way rentals

• Delivery is normally to a local office, with a driver collecting you from your accommodation to pick up the car. A charge for delivery and collection payable locally may apply and will be advised on booking if applicable.
• Collection is normally at the airport or local office.
• In some locations deliveries are available during normal working hours. If you would like your car to be delivered, full address and delivery time must be given at the time of booking.
• Delivery and collection must be booked by phone and do not qualify for a web booking discount.

Out of hours charges

• In most locations flights will be met and cars supplied outside of normal working hours. However, there may be an additional charge for this service payable locally. You will be notified of any additional charges within 48 hours. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.
• Alpharooms can accept no further responsibility where there is no out of hours facility available and it is therefore recommended that customers should take independent travel insurance.

Driving licence

• Drivers must hold and produce at car rental collection a full national driving licence from their country of residence for at least one year. (In some cases an International driving permit maybe required, please check the important information at the time of booking)
• Drivers holding a photocard British driving licence must also present paper endorsement sheet that was issued with the licence.
• In certain locations and for some car types, drivers must have held a full licence for a minimum of 2 years.
• It is the driver’s responsibility to ensure that he/she has the appropriate driving licence.
• Our reservations agent must be informed of any endorsements on the driver’s licence, as we may not be able to take your booking.
• No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.
• Faxed or photocopied licences are not acceptable.

Rental documents

• The rental voucher must be presented when picking up your rental car. Alpharooms cannot be held responsible for rentals rejected if a voucher is not presented.
• You should retain your rental documents and related receipts for a minimum of 28 days after returning home.

Additional drivers

• Charges often apply for additional drivers and are payable locally on pick-up. Alpharooms cannot be held responsible for any increase in charges. Please check online or with our reservations department at the time of booking.

Deposits

• Deposits vary by destination to destination.
• All customers will be required to leave a deposit to cover the collision damage waiver excess, theft waiver excess (where applicable) and fuel . To do so, a valid credit card in the name of the lead driver, must be produced upon collection of the car, as a form of deposit.
• Cash deposits are rarely accepted.
• Where a deposit for fuel is payable, it will usually be refunded if the car is returned with a full tank. If the tank is not returned full, our local car rental partner will charge for fuel at its prevailing rate. They may also levy a refuelling charge. Please check the fuel policy when you pick up your car.
• Deposits against damage are required in some countries. A major credit card can be used for this purpose.

Provision of cars

• Our local car rental partner can refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no further liability to you, and no refund will be due.

Number of passengers

• Our rental cars are insured for a maximum number of passengers. Alpharooms cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.

Driving restrictions

• Restrictions are applicable when crossing country and state borders. Please consult our reservations department at the time of booking as to whether border crossing is permitted and what, if any, charges apply.

Collision damage, theft waiver exclusions, and damage excess waiver product

• If you hire a car through Alpharooms we waive, in most circumstances (see exclusions below) your liability to pay for any damage caused to the vehicle during the period of hire, subject only to the payment by you of a charge, referred to as an "excess" (unless you are advised that this is not applicable at the time of booking). Your liability for the damage will be limited to the cost of the excess. We call this contractual waiver “Collision Damage Waiver” or “CDW”. CDW is subject to certain exclusions which include, without limit, when damage is caused to windows/windscreens, wheels and tyres, the underside or roof of the car or where the vehicle is driven off-road or on un-tarmacked roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay for the damage will therefore not be waived in these circumstances and you may be liable for the full cost.
• If you would like us to waive your liability to pay the excess referred to above, then you can purchase our damage excess waiver product (DEW). However, please be aware that even with this product you will still have to compensate the car rental partner for damage which falls within one of the exclusions identified above.
• Theft Waiver (also known as Theft Protection) provides coverage for theft or attempted theft, of the vehicle up to the full value of the vehicle and any loss that our car rental partner may incur. You are responsible for the excess of each claim, which you will be required to pay as part of the overall excess deposit (unless you are advised that this is not applicable at the time of booking). Your loss will be limited provided the vehicle is used and its keys returned in accordance with the terms and conditions of the rental agreement.

Damage excess waiver product (DEW)

• On all bookings you will be required to leave a deposit to the value of any CDW excess you may be required to pay if the vehicle is damaged during the period of hire (see the paragraphs dealing with CDW above). If the vehicle is damaged, the deposit will be retained and treated as payment of the excess. If, however, you have purchased our DEW product, your liability to pay the excess will be waived and you may reclaim it, subject to our terms and conditions, by filling in an accident report form (supplied by our car rental partner) and sending a copy of it to Alpharooms. Your liability to pay for damage to the vehicle will therefore be limited to the cost of the daily rate you pay for CDW and DEW.
• DEW is not available in relation to prestige cars.
• DEW (and CDW) do not apply in relation to damage to windows/windscreens, wheels and tyres, the underside and the roof, the interior of the car, towing charges or where the vehicle is driven off-road or on un-tarmacked roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay the cost of the damage will therefore not be waived in these circumstances and you may be liable for the full cost.
• In the event that keys are lost or damaged, you will be liable for the reasonable costs of obtaining a replacement, and further costs if directly related to the theft of the car.
• DEW does not apply when taking four-wheel drive vehicles "off road" or on un-tarmacked roads. Your liability to pay the CDW excess will therefore not be waived in these circumstances and you may be liable for the full excess.

If I Want to Change My Booking

If you want to change any of the details of your booking after we have sent you confirmation, we at Alpha International Accommodation will do our best to help. If we are able to make the change there will be a charge as shown on the scale below. This charge will be based on the date we receive your written request.

Booking Cancellation Penalty Protection

If for any reason you decide to cancel your hotel up to two days prior to your check-in, we will pay your cancellation fee.

If you purchased our 'Booking Cancellation Penalty Protection' when you made your accommodation booking, the following conditions apply:

• Protection must be purchased at time of booking
• Cancellations must take place 12pm GMT two days prior to your scheduled check-in
• The protection is only effective once fully payment has been received
• The protection is not refundable or transferable
• The protection is for the whole invoice
• The protection does not include travel insurance or transfers
• The protection is only valid for the person named on the voucher
• Alpha International Accommodation Limited are not liable for any loss, injury, damage or delay to any person or property connected with the use of this protection.
• The protection does not include travel insurance or transfers.

Tax

• All taxes are included except those on any extras purchased locally. e.g. one-way drop-off fees, child seats and additional drivers.
• Alpharooms reserves the right to levy any government increases in local taxes that may be introduced after the printing of these terms and conditions.
• Any additional charges payable on arrival are subject to local taxes at the prevailing rate in that country.

Car type/suitability

• Alpharooms are unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost).
• If you have booked a prestige car, the specific car booked is guaranteed.
• If it becomes impossible to provide your booked car due to breakdown or an accident, a similar or upgraded car will be provided.
• If you are dissatisfied in any way with the standard of your booked car, you must advise our local car rental partner immediately and Alpharooms in writing within 28 days of your return. Failure to do so may result in any claims not being accepted or settled by Alpharooms.

Mechanical difficulties/accidents

• In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to our local car rental partner within 24 hours.
• In the event of an accident you must also complete an accident report form by the end of the rental period.
• Local police should also be notified in the case of accidents and a signed police report obtained.
• Full details of third parties should also be obtained.
• Our local car rental partner must give authority to repair or replace a vehicle. Their name and contact details are shown on your voucher and rental agreement.
• You should retain copies of all rental documentation in the event an insurance company is involved.
• Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation.
• A check-in form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes regarding damage excess charges.

Complaints Procedure

If you experience problems with your car hire whilst in resort then you should contact the local car hire provider immediately. If the issue is not resolved to your satisfaction then you should contact our contact our UK office on 0200 200 9757 from the resort. We will act as an intermediary to try and rectify the problem. In the event that we are unable to do so and you wish to take the matter further, you must do so directly with the accommodation provider concerned.

It is only in the event that your problem is concerning Alpha International Accommodation that you must put your complaint in writing to our Customer Relations Department within 14 days of return of travel. If you submit your complaint to Alpha International Accommodation later than 14 days of your return, it will not be accepted and the matter will not be investigated.

Once the Customer Relations Department receives your complaint they will acknowledge it via post and the matter will be investigated and you will receive a reply back in full within 28 days (please note 28 days starts from the date of the acknowledgment).

If you incur additional expenses and you feel these should be paid by AlphaRooms, we will only consider claims when full invoices or receipts for those expenses are produced. Please note production of these invoices or receipts does not automatically mean we will cover those expenses.

Additional conditions for the USA and Canada

• All rentals in the USA and Canada include third party liability cover, which conforms to the statutory minimum required by each state but can be as low as $5,000.

• Our prices include excess liability cover, known as extended protection (EP). This offers third party liability cover above the minimum level of protection (see above) and increases your third party protection to $1,000,000 in respect of any claims made against you.
• EP also provides coverage up to $100,000 ($40,000 in Texas) to the renter and any family member related by blood,marriage or adoption, who, while occupying the rental car, sustained bodily injury or death caused by a negligent, uninsured/underinsured motorist.

Additional conditions for Australia

• All rentals in metropolitan areas of Australia include unlimited mileage, except minivans where rates include 200 kms per day.
• In country areas, rates include 200 kms per day.
• In remote areas, the rates include 100 kms per day.
• Excess kilometres are charged at au $0.30 per km.

• A security deposit of between au $275 and au $1100, depending on car type, is statutory upon collection of the vehicle. Any major credit card in the lead driver’s name is acceptable for this security deposit.

The max includes:

• A full tank of fuel.
• An additional named driver.
• Cancellation protection.
• Advance registration: you will need to supply us with the named drivers’ details, driving licence, date of birth, home address, contact address during rental, passport number and place/date of issue. This information must be received 7 working days prior to rental start date.

General conditions

• All bookings by our customers are subject to our terms and conditions.
• The customer acknowledges that in making a booking with Alpharooms he/she does so only on the basis of the material contained in our brochure, voucher, on our website or information provided on the phone by its employees.
• Alpharooms acts as a car rental broker and agent for various independent rental companies in the countries in which it operates. Bookings made through Alpharooms are subject to these terms and conditions. Please note that the rental of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the rental company which supplies the vehicle. You should satisfy yourself that you understand (and agree) to its terms and conditions, as you will be subject to, and must comply with these terms, and the local law.
• Alpharooms cannot accept liability for any charges incurred on documentation signed for and accepted locally.
• Alpharooms will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims.This list is not exclusive.
• Cars and all offers are subject to availability. All information in these terms and conditions, including prices, is correct at the time of publication.

How a contract is formed with Alpharooms

• The technical steps required for a contract to be formed are as follows:
• When we quote prices over the telephone or place products on our website we are inviting you to make an offer for their purchase. You do not make this offer until you do so verbally or by pressing "Book Now".
• You have made Alpharooms an offer to purchase the products once you have either pressed "Book Now" or done so verbally. Alpharooms will then accept this offer when it has both received full payment and has sent you your confirmation voucher. Once done there is a binding contract between you and Alpharooms for the product.
• Prior to making your booking and if you are at all unsure of anything relating to the arrangements being made or simply have a question that you would like to ask, you can always use our help pages to find the answer, or you can call one of our Customer Service staff, who will be happy to assist you.

Consequential loss

• Alpharooms are responsible for losses you suffer as a result of Alpharooms breaking this agreement if the losses are a foreseeable consequence of Alpharooms breaking the agreement. Losses are foreseeable where they could be contemplated by the both you and Alpharooms at the time our agreement is formed. Alpharooms are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and Alpharooms (such as loss of profits or loss of opportunity).

Force majeure

• Alpharooms shall not be liable itself or vicariously through its local car rental suppliers for either a failure to perform or delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental or terms and conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, Alpharooms may terminate and withdraw this booking, reservation or rental by giving 14 days notice to the clients original billing address.
• All prices in the brochure apply at the time of printing but we reserve the right to change any of these prices from time to time. Prices can go up or down. Please check our website for all up-to-date prices and services. Your local travel agent or Alpharooms reservations agent will also be able to tell you the up to date price of your chosen car rental and of any other service advertised in this brochure before confirming your booking.

Our recommendation to you

• As part of our continued commitment to quality customer service, we strongly recommend that, prior to signing our local car rental partner's rental agreement, you ensure that the details on this agreement match those details on your Alpharooms car rental voucher. Any additional purchases accepted to your credit card after the rental agreement has been signed will be your own financial responsibility.