Contact Information

Query about an existing booking?

To contact us regarding an existing booking please visit the My Account section. Click on the 'Contact Us' section and enter your query details.

You can also use the My Account section to do the following:

Pay the balance on an existing booking
Re-issue travel vouchers
Cancel a booking

All you need is the username and password you created when you made your first booking with us.

Please take time to read the FAQs. You might be able to save yourself a phone call. We have compiled a set of questions and answers designed to answer most common queries relating to bookings.

Important Notice

Due to record call volumes the call waiting time for customer service calls may be longer than expected. We are working hard to reduce this time and contact customers with outstanding queries. We strongly urge you to read the FAQ section of our site as it may be an issue that can be resolved through the My Account section of the site, if not please email your enquiry to reservations@alpharooms.com with as much detail as possible, including your contact details and your booking reference number.

Sales Department

Mon - Fri:
Sat and Sun:

8:30am - 10:00pm
9:00am - 6:00pm

Tel: 0871 911 0030 (Option 1)
E: sales@alpharooms.com

Group Bookings

Mon - Thur:
Fri:
Sat:

9:00am - 7:30pm
9:00am - 5:30pm
9:00am - 5:00pm

Tel: 0871 911 0030 (Option 1)
E: groups@alpharooms.com

Customer Service

Mon - Fri:
Sat and Sun:

8:00am - 8:00pm
9:00am - 6:00pm

Tel: 0871 911 0030 (Option 2)
My Account

Bank Holiday Opening Hours: 10:00am - 4:00pm

Live Outside the UK?

For all sales and customer service enquiries please call: +44 207 741 0163

Company Details

Alpha Accommodation Limited
Plantation House
261-263 Ecclesall Road
Sheffield
S11 8NX

Company number:
VAT number:

03638326
877875151

®alpharooms 2010

alpharooms.com is one of the UK's leading websites for discounted holiday and business travel. It offers some of the best deals available on the internet. Whether you're trying to find discount hotels or cheap flights within the UK, to Europe or Worldwide. alpharooms.com should be able to offer you some of the cheapest deals online. You can now also build your own cheap holiday as well as add a wide variety of holiday extras including airport transfers, car hire and travel insurance.

Flights and flight only bookings are ATOL protected by the Civil Aviation Authority, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted or in relation to low cost flights. We are also bonded with ABTA (our ABTA numbers are Y0338 and K9822). Protection extends primarily to customers who book and pay in the United Kingdom.

VAT reg number - 877 875 151 Company number - 03638326

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