What our customers say
Upon arrival at the hotel we walked into reception which looked very nice - we then checked in and I was very shocked that they asked for payment before seeing our room - I do not normally write reviews, but we paided over the odds to stay here - we never got a cheap deal!! I can understand if we had paided peanuts. We eventually saw our room and I nearly cried BASIC wasn't the work it was very dark and just awlful, Our balcony overlooked aload of rubbish! We went down and explained we wasn't happy and they changed our room with no hesitation, but we had to wait till the following day has hotel was full. Upon changing our room we was offered an excellent room with pool view - it was like we were staying in a diffrent hotel. I would say to anyone that is going there and your not pleased with your room ask to change and 100% you will get one of the new rooms. Other then hotel Palma Nova was a lovely place to go and would defo go back there, but not to that hotel.
Tara , Suffolk