What our customers say
Superficially, this is a nice resort - decent rooms, attractive grounds, etc. The food is passable, but certainly nothing to rave about. The big problem is that when we first got in our room and turned on the water in the bathroom it was brown. After letting it run for a couple minutes and not seeing any change in the color I called the desk. They said to let it run for 2 minutes and it would be clear. After having both the sink and bathtub faucets completely open for 20 minutes there was still a trace of brown in the water. Then we noticed an odor, which smelled like sewage, in the bathroom. At this point we had to leave the room for dinner, where another person in our group mentioned she also had the sewage smell. She had complained to the desk, and got moved from a ground floor room to one on the second floor. Since we also had a ground floor room we subsequently also complained, and got moved upstairs, which resolved the odor problem, although we again had to let the water run for several minutes to get it reasonably clear. The other issue I have with this hotel is that there is a tray in the room with a pot for heating water along with coffee cups and a couple tea bags and packets of instant Nescafe. This would appear to be the type of complimentary coffee and tea often found in hotel rooms. However, on check-out I discovered that they charge 8 Egyptian pounds (about US $1.40 or about 1 euro) for each tea bag or Nescafe packet used. (The mini-bar price list does list the tea bags and Nescafe, but I didn't look at the mini-bar list for what appeared to be complimentary.)
Ed , Los Angeles