Santa Susana Resort

this hotel was very good, kids loved it food was really good plenty of choice rooms very clean but basic but what do you want for your money will go back again, the people what are complaining about this hotel must be very hard to please people

darren jenkins, nottinghamshire
Family with Children 11 and Under

This is the worst all inclusive hotel I've stayed in. Enterainment was rubbish. It was out of the way. I wouldn't go back to this hotel ever. Santa Susanna itself is a nice resort.

christine , england
Mature Couple (36+)

Well excellent value, cheap and cheerful, provided you have children and are happy to stay up late. Clean, tidy but a bit dated. Staff so so. Food 6 out of 10. Drink for all inclusive is a bit rough, but overall we would give it 3 out of 5.

KEVIN, NORTH EAST OF ENGLAND
Family with Children 11 and Under

The hotel is basic but clean. I would rate the hotel 2* rather than 3*. The food was okay and the staff was very friendly. We went in beginning of April and the resort was full of children. Overall a relaxing holiday. enjoy

Rebbeca, London
Family with teenagers 12+

We went to the Santa Sussana Resort in October to celebrate my 60th birthday, not really knowing what to expect after reading reviews. Anyway we had a really good time. The staff are very friendly and helpful. The bedrooms are clean with fresh towels each day and our bedding was changed even though we were only there for four nights. The food was fine, a good choice of salad (a salad bar with 12 different items) Good choice of hot food consisting mainly of roast chicken, pork in a rich sauce, pork slices in gravy,fish, pasta-meals,vegetables and chips The Spanish are not good with puddings but there was usually rice pudding, natillas (custard), ice cream and jelly available plus lovely fresh fruit. Breakfasts were English or continental. There was free transport down to the beach but it was a nice walk through a market garden area taking less than ten minutes. The hotel is aimed at families and I don't think I would want to be there in school holidays but we certainly enjoyed our stay. Entertainment not brilliant but there was something going on each evening. We took train rides to other local towns (1euro 25 single) and enjoyed the sunshine. Considering what we paid (AI), it was exceptional value for money. Good for a short break.

sue, Wales
Mature Couple (36+)

just returned today from the resort what can i say i had a great time we went as a gropu of 12 so merely just kept ourselves entertained as the entertainment here wasnt to good the karaoke can be fun i would say that this hotel is more for younger childrens entertainment than older however their is a free bus right outise the hotel which takes you straight to the town centre fantastic at night times theirs a fun fair for children and lots of stalls would definitely recommend trying the pancakes ! theyre mouth watering the food was tasty yet repetitive great variety however the desserts wher pritty much the same ever day .the bar staff wher very freindly and flirty if your nice to them theyll serve you anythin u want !! the people wher sociable and pleasent wouldnt say its a place for yobbos mostly for familys the night life is fantastic on thursday as they play english all through the night would reccomend tropicana i had a brill time i wouldnt go back to this destination of spain again in particular but had a good time.

samera, uk
Group of Mature Friends/Couples

Just got back from here on the 18 august didn't like it at first as we got there late on sat night went to the room all you could hear was the music pumpin from the club opposite and the main road which runs in front off the hotel but you get used to it. The food was basic and bland, entertainment could have been a lot better - the hotel itself is very clean and kid friendly - we would not go there again and everybody I spoke to said the same. The rooms above reception are very small with no balcony as my freinds found out and swopped room another family.

m roberts, dudley
Family with Children 11 and Under

We have just returned from a 5 day break at the Santa Susana Resort Hotel. Two adults and two 11 year olds, the hotel was great for kids the entertainment was a bit young but OK. The food was good, the hotel clean and the staff friendly and helpful. Great place for families with young children and very good value for money.

Julia Collins, bournemouth
Family with Children 11 and Under

Only stayed at the santa susana for 3 nights as a quick getaway and it was nowhere near as bad as some reviews suggest. My husband and I enjoyed the break. The hotel is basic, but also clean. It was constantly being cleaned. The food was ok. I think you would struggle to find much to eat if you were fussy. I have stayed all inclusive previously so you know that the food can sometimes be a bit iffy anyway. It was edible and that is all you need. The beer was amstel, which i like!! It is a good base for seeing barcelona on the train which we did. Cheap holiday and would think about using the hotel again because we were impressed with the resort which was modern and quiet.

Kelly Walker, Teesside
Young Couple (18-35)

We went there for one week and thankfully thats all! when I got there we weren't expecting anything but clean and air conditioned rooms after paying £2,000 for 4 adults and 4 small children however we received neither!!! i can't say it was filthy but it wasn't fresh and the rooms were not cleaned properly only getting clean sheets when I threw them on the floor. the staff I felt most folk treated them like slaves were helpful considering the way they were treated and one gentleman in reception was very nice (bald with glasses) most of the folk were not friendly between shouting at there kids and drinking at 10am as J,wirral sums it up thats the kind of clientelle!!! we were there about the same time. the food wasn't up to much prepared well just like slop served with chips however the snack bar and pool was nice my kids loved it there. Mini disco was good and my kids liked the staff who seemed to work 22 hours a day. When questioned about the star rating the uncouth manager ranted about London hotels not being clean silly little man. I could handle the slop, the lager louts even the loud noise at all hours of the dayand night but not having air conditioning in the rooms was the final straw that broke the camels back. Santa susana as a place was nice and that hotel has potential with a face lift and revamp not to forget air con I know you get what you pay for but we talked to one of the only few nice couples we met paid £495 each which in my opinion is to much for this place!! couldn't recommend this hotel but if you pay less money and want hot cheap nearly clean then thats the one. not or ever again for us or anyone else who cant drink vodka in the morning!! P S 2 little kids were found abused - battered in there rooms they were taken to hospital hope they are ok!! that just sums up the kind of place it is!!

Ms S, glasgow
Family with Children 11 and Under

just got back from staying here a week - had a great time - hotel was very clean, rooms cleaned every day with fresh towels - staff very friendly and helpful. the food was good but much the same every day it was great value for the money we paid and i would go back with my children.

donna smith, great yarmouth norfolk
Group of Mature Friends/Couples

Just returned from a 3 night stay, and would definitely stay here again!! The food was fine and as expected for the price we paid. The hotel was well maintained and very clean. In an ideal location, and entertainment was provided every night. I cant see what some people reviewing this hotel are complaining about, this hotel was excellent value for money!!

Lisa, West Midlands
Group of Young Friends/Couples

before we left for this resort we did read some reviews but we decided to make are own mind up. when we arrived everthing was fine nice room nice weather went for are evening meal not the best.as the week went on there was nothing for are 15 year old son to do at all. the food was the same every day and got worse as the week went on. the staff were ignorent no one could speak any english.the main thing that put me off this hotel was an old lady fell over and cracked her head went to reception to get a first aider can you believe there wasn't one none of their staff were first aid trained.one more thing the smell from the sewers comes through the plug holes in the bathroom and stinks.Never go back was very disappointed 2/10

lee hart, colchester
Other

The hotel was clean and the staff very helpful, but if the weather is bad, honestly there is nothing to do.
The rooms are very cold when its raining, so you will need extra blankets.
The food was ok, but after 9pm you have to pay for it.
Take plenty of clothing as you also have to pay for the washing machine.
Take the bus into town as locally thats all there is to do.
If you have booked this resort i suggest a pack of cards and plenty of travel games and a few good books.

donna webster, woodford green essex
Family with teenagers 12+

it was the first time me and my husband had been away without the children, and we had a great time, everything about our holiday was excellent, santa susana was a lovely place... we are booking our holday there again for this year... but this time with the children, as they will love it too!!!

katie wallace, southampton
Young Couple (18-35)

I went to the santa susanna in april this year with 3 other friends. the hotel was good. rooms were basic, yeah, but ours were really small. the "balcony" was a bit of a waste because you had to stand on tip toes to see over but when you did you got a lovely view of veg fields. however thats my only complaint about the holiday. the staff were great and really friendly. entertainment was ok but if your a group of 4 girls between 18 and 24 its not exactly what your looking for. Clubs aren't too far away but there is a walk down a dodgy road before you get there. Food was good, plenty to chose from but id warn vegitarians away. all in all great base to have for lying by the pool and going out at night

Louise, Scotland
Group of Young Friends/Couples

Hotel close to dual carriage way and away from beach and Railway.
Free Bus and "train" service from promenade to Hotel. Hotel very clean and busy which often meant very noisy.Good for youngsters and families, but not for the mature. Food below average for lunch and main meals, but adequate for breakfast. Staff excellent, friendly and efficient.

Hugh King, Lincoln / England
Mature Couple (36+)

Myself and 6 mates booked a short break to celebrate my 40th birthday.  

Unknown to me, my mates had all read the reviews, as had I, so we were all worried - but with no need!  We had a fabulous time.

Hotel was clean, rooms were basic (but then they're only for laying your head in anyway - why do you want to watch TV on holiday??) staff were friendly, food was varied and ample, all in all nothing to complain about.  

We wanted a cheap holiday and got much more than anticipated - think the moral of the story would be don't expect 5* at 1* prices!!

PJ, Southampton/England
Group of Young Friends/Couples

Before we went on the holiday we read all the reviws people had written about the hotel- some good, some bad. After reading them we decided to travel with an open mind to what the hotel would be like.
On arrival, a holiday maker in the hotel greeted us by reception after our long journey with the statement "welcome to faulty towers". We really didnt know what to think apart from oh no!
anyway we checked in- nice friendly staff and made our way up to the room, first impressions were basic but clean and big enough with a nice bathroom with bath, shower, bidet and sink. It was good enough for us. the balcony was also a fair size, however i needed a chair to stand on to see over the top. no air con but we slept with balcony door open all the time..... oh.... do invest in a mosquito plug in as the hotel lies in a swamp of them. We didnt need a fan.
The pool is nice, clean- however does get busy on hot days.
The location was excellent in my eyes, situated next to a big supermarket only a stones throw away from the local town and beach. which was absoloutly breathtaking.
Food- good enough for me. sometimes missed breakfast so went to english pub down the road. wide selection of snacks drinks and meals.
entertainment for adults is ok, a few kareoke nights, guest singers etc, very enjoyable.
The people you meet there are amazing. we came home with new friends and throughly enjoyed every minuite!
all in all this has been one of the best holidays ive ever been on and i would deffinately come again- maybe even with the friends we met there.
Thanks lou, mark, tom, mick, john, laura for a great time, see u all soon
sarah and glenn
xxx

Sarah Lloyd, sheffield
Young Couple (18-35)

WE STAYED AT THE SANTA SUSANA RESORT AUG 2006 AND WE HAD A LOVELY TIME, THE ROOM WAS CLEANED EVERY DAY, THE FOOD WAS GOOD THE STAFF WERE VERY HELPFUL AND THE BAR STAFF WERE REALLY GOOD NO QUEUES AT THE BAR. THE KIDS ENJOYED THE INTERNET THAT WAS AT THE HOTEL. YOU HAVE TO PUT TOWELS ON THE SUNBEDS EARLY FOR THE POOL AS THE POOL QUITE SMALL FOR THE SIZE OF THE HOTEL BUT APART FROM THAT IT WAS GOOD

pauline jones, north wales
Family with teenagers 12+

it seemed too many people for the amount of space.entertainment poor unless you like kareoke every night and thats if you can see it. layout was not so good.kids were bored in the evenings.animation team- i think there were 4 of them but none mingled with the crowds.the staff could do with smiling.the beds were not changed in 10 days(but they were made daily)after sweating all night its nice to have clean sheets.at least the sun was there.BEWARE of cot hire-9 euro pn.loads of flies round the pool.if you want a cheap hol this is the place but dont expect too much.

kim from essex, essex
Family with Children 11 and Under

The hotel was really lovely ,and all my kids enjoyed there selfs along with me and my wife. I had all the things you wanted and needed. The food and entertainment was great. It had a bus that took you to and from the town of Santa Susana, which was very handy.I was a brillant hotel and had lovely rooms and sitting areas. I wish I was there now and would definitly go there with my family next year.

Stephen Reilly, Glasgow , Scotland
Family with teenagers 12+

staff excellent good things for the children and the food was outstanding mini disco brilliant for the kids and teh kids club was good

FAY WISE, kisyth glasgow
Family with Children 11 and Under

Just back from Santa Susana Resort the worst place i have ever stayed. It's not clean. Children running everywhere doing what they like. The pool area is disgusting. No air conditioning. We had to hire a fan.entertainment consists children singing kareoke for the adults,thats if you can find a seat.very hot in july but you could not take a dip as you could hardly see the surface of the water for kids and inflatables,which was probably a good thing to stop you seeing what was floating underneath(use your imagination).food and drink ok if you like hot dogs and burgers and chekov vodka.60s butlins revisited.

margo, scotland
Family with Children 11 and Under

We were dreading our holiday after reading bad reviews of hotel.  But we were really surprised. Our room was huge and very clean.  We had cleaners in every day and were given fresh towels.  The food was O.K, breakfasts were great and plenty of it.  We found it was better to goto meal times early before the dining room got too busy and hot. The children loved it and took part in all entertainment.  I felt the three boys were in a safe environment.  I would ask for a room on the top floor at the back of hotel if you prefere it quiet, we were lucky and never heard a sound, but i would imagine if you are near the rreception it could be noisy at night.  We found the beach a bit disapointing the sand was shipped in and not very clean.  We would recomend a train journey up the coast for great beaches.  We also had a fantastic day in Barcelona (6 euros return on the train)

kate concannon, SWINDON
Family with Children 11 and Under

Rooms very spacious and clean,  Staff very friendly.  Food was atrocious.  We travel to Spain three times a year but this was the worst place we have ever been to.  We had to eat out every day.  Thank goodness we weren't there for a fortnight.

Sonia Taylor, Nottinghamshire
Mature Couple (36+)

Great Staff in the hotel and good vacances

eduard, Barcelona/Spin
Family with teenagers 12+