What our customers say
I have just returned from 2 weeks in the Pella Apartments and will definitely never return. The rooms are basic in the extreme. The appliances consisted of a kettle (which wouldn't switch off, a fridge and a double hot plate). There is nowhere to sit and relax apart from the single divan bed or at the table. The apartment was not cleaned during our two week stay. The sheets were changed once and the towels twice. The place was filthy and looked as if it needed a real industrial clean. There was a building site outside our balcony and the cement mixer started at 7.45am meaning that we couldn't sit outside for breakfast or lunch and the apartment was so small and stuffy we ate out more than we had planned. When we arrived Elena told us that if we needed anything just to ask unfortunately what she didn't say was that the answer would be no we couldn't have it. We talked to other people staying there and they were horrified at the low standards and lack of cleanliness and said they would definitely not be returning. On our last day we were the only people left in our block as they were obviously coming to the end of the season so we asked if we could leave our stuff in the room until 4.30pm. Yet again the answer was "no" as they need to clean the room. I only wish I had asked what the urgency was as it hadn't been cleaned for the last fortnight. We were steered to the "Courtesy Room" which really filthy, full of wee flies and only had a small shaving light above the basin. The toilet had no seat and was too dirty to use so we made our visit to it as short as was humanly possible. We will never be returning to these apartments.
Hazel Johnston , Glasgow