What our customers say
For such a prestigious location, and such a grand building, the room was hugely disappointing. We were a towel short (hardly the end of the world) and had to wait an hour for a replacement (not easy for two people to shower with only one towel). We had no kettle (one was advertised) in the room so called room service. They suggested one would be along shortly. An hour later, I had to go to reception to collect one myself. We found the 'missing' one that evening when we discovered it had been used to prop the window open!
Someone's post had been left behind and somehow missed by the cleaning staff, and - as mentioned in other reviews - the hotel is in need of modernisation, and the cramped double room desperately needed a facelift. The best thing about this hotel was the wonderful breakfast buffet. Even the restaurant was unavailable though after breakfast "for management issues" was the only answer forthcoming from staff. The staff were friendly enough, but two hour-long waits for two items supposedly already included in the room is unacceptable.
Russell Dempsey , Birmingham