What our customers say
A centrally located luxurious hotel which in terms of housekeeping/ rooms /facilities etc. is outstanding. However the hotel is let down by a total lack of Irish staff in the public areas – the bar being a case in point. If and when you attract the staff’s attention it takes an eternity to be served. I had probably the worst Irish Coffee in my life and had to explain to the non Irish staff how it should be made. Similarly at breakfast which is a buffet affair the staff were very slow the buffet cold and I left disappointed. Why in heavens name in a flagship hotel don’t they employ a larger than life Irish Bar Manager who would make you welcome?
Patrick O'Donovan , Bristol England