What our customers say
Booked for low floor got the 10th floor top of the hotel, booked for not pool view, got pool view, arrived given our key 1 lift not working so had to queue for the other one got to the top the key didnt work, went down to reception who told us how to use the key (we travel a lot so know how to use card key) went back after another queue key did not work went down to reception again they sent a mechanic who could not get the key to work and gave us a conventional key which thank goodness did work, we had now wasted 45 mins. Didnt try the food this time so cant comment on that. Rooms were cleaned and fresh towels each day so no complaint. We will not be going back again because the pool area was to cramped and not big enough for the amount of people in the hotel, dont go to this hotel if you want to get away from howling screaming kids who are not supervised.
William West , Blackpool England.