What our customers say
We arrived in October 06 and were dissapointed that the pictures of the hotel were misleading. The gardens and fountains shown on the website are across the road and not in the hotel grounds. The fountains were not working and there is substantial construction work taking place around the hotel due to the new tram lines.
Following check in, we were taken to room 503 which was in poor condition, old and worn with damaged fixtures and fittings. When I requested a room change I was initially told that the rest of the rooms were the same but was eventually given another room which I was told was a deluxe room, which was smaller but much tidier. I was advised that it was a more expensive room but when I expressed my my dissatisfaction the extra charge was waived.
The staff were generally very helpful, the breakfast was good and the location of the hotel is excellent. Rooms are generally in need of refurbishment.
Oisin Conlon , Ireland