What our customers say
when we arrived at this hotel we were told it was full and we had been transferred to its sister hotel 400 metres up a steep hill.We had booked our stay 7 months in advance.The sister hotel was also 4 star but was significantly inferior to the Turquesa Playa.It took us 2 days of wrangling to get ourselves transferred back to this hotel.At no time did the hotel management offer any explanation as to why they were overbooked or even an apology.We suspect it was a deliberate policy to use up spare capacity in their less popular sister hotel.However the hotel was very comfortable well located and the food as good as we have had from a buffet.The restaurant staff were very friendly .I would think twice before booking here you might just end up somewhere else.
joe duggan , east yorkshire