What our customers say
Just come back from a weeks stay at the Esmerelda, I was looking forward to this holiday as it is was our first in 2 years. The Hotel is clean the pool is not as clean as I would of expected in a 4 star hotel. The restaurant and reception staff are very rude, bordering on offensive. The food is repetetive and boring, the service in the restaurant is appalling, the tables are not cleaned and you are lucky if there is a knife and fork laid out. The rooms are not bad, ours was a little dusty and had some cobwebs but it was comfortable. All in all I do not rate this as a 4 star hotel and the attitude of the staff made our stay uncomfortable.
Sharon Woodford , Bedfordshire