Arosa

We spent bank holiday weekend here. The hotel is ideally situated. We were given a corner room which looked to be larger than other rooms, but was not one of the renovated ones. the bathroom door was warped with mold and the walls in the room were slightly stained. Also we had 2 charming pillars in the room, but both had a lot of paint peeling off. However the room was clean and once all the rooms have been renovated will be a top notch hotel. We only paid £208 inc breakfast for 3 nights(which was very good by the way) which was comparably to 3 star hotels, so overall we were pleased with out stay. Do ask for extra pillows, the one flat one provided isnt enough, we asked for more and were given 2 lovely big ones!

Suzanne Bannister, York
Young Couple (18-35)

We arrived at 2am after me leaving my handbag with passport,credit cards etc. The staff could not have been more helpfull,calming me down and assuring me I would be able to sort the passport out quite easily. It didn't come to that because in the morning the lovely lady at the desk called lost property and my bag had been handed in. This is our second visit to the very central, lovely clean hotel. Breakfast is a real treat especially because it is served up untill 11.30. at week-ends. Fantastic location,rooms and staff. What more could you ask? Oh yes. the price was very competative. Can't praise this place and people enough

E Murray, Scotland
Mature Couple (36+)

just arrived back from the arosa this hotel is in a fantastic spot to get around madrid with the metro just yards from hotel on the gran via.the hotel itself is spotless the breakfast is continental and the bar is very quiet but as a base this is hotel is perfect.

chris hallam, skelmersdale lancashire
Mature Couple (36+)

Just returned from a 3 day break in the Hotel Arosa, and couldn't find any fault at all. The rooms are spotlessly clean, most rooms are now newly refurbished. Through this website I put in a special request for an upper floor in a refurbished room. When I arrived I wasn't dispointed, all request were granted, they did ask me to confirm I still wanted a double bed. Well when I got to the room I think it must be a queen bed or something - it was massive!! The bathroom is a good size with the usual little toiletries present, the shower in the bathroom was amazing - really nice pressure. TV show 3 english news channels which is OK, esp if like me you didn't spend too much time in your room. The room had safe that worked by using your credit card, which was handing as alot of hotels charge extra to use this. Breakfast at the hotel was included in my rate, and it really was great, it set you up for the day so you didn't need to eat till later. Continental, hot english type breakfast, cereals, yogurts, hot and cold beverages were all provided. If its not in your rate then it cost 13 euros. Hotel staff were quite muted, basically if I had any queires they answered them but thier was not much friendlyness, but thats ok, your not gonna spend the weekend with them. Bell boys were more friendly!! I would definetly recommend this Hotel, its in a great location just off the Gran Via, near all the sights and shops. Modern shops like Hennes, Zara, Sphera are literally across the road, the main tourist centre is 3 mins away. Everything is in walking distance hear. Another bonus is the Madrid Vision sightseeing Tour bus is located across the road as well.

Michelle, London
Young Couple (18-35)

Hotel is very good location.  Rooms could do with an update.
Wallpaper and curtins have seen better days. Hall and stairs could do with new carpet and a lick of paint.  I would not rate
this hotel as a 4 star, maybe a 3.

On the plus side staff are nice, hotel very clean. Doorman on the hotel door at all time, so you felt very safe.Safe in room.
Breakfaast is ok, not a great variety.

Madrid itself is fab and well worth a visit.  Metro is great and
very cheap only 6.40euros for a 10 jorney ticket.No problem getting in from the Airport.

Also take note going to Madrid is not like going to a holiday
resort the   people  do not speak English so in shops and restruants bring your phase book.

Yvonne Madden, Limerick, Ireland
Mature Couple (36+)

The Arosa is in a great location close to the Gran Via and very close to the shops!! The hotel decor is a bit old fashioned and maybe in need of a lick of paint in the rooms but no complaints about the cleanliness and location of the hotel. Breakfast was very good and served up until 11am which is ideal if you've had a late night. We took the metro from the airport and would recommend this as it is really cheap and quick (6 euros 40 gets you 10 journeys on the metro). The tour bus is worth doing (15 euros 30 for an adult for 1 day) and the tour of Santiago Bernabau is really good (if you're into football or stadiums!) and great value at 10 euros per person.

Would recommend the Arosa to anyone looking for good value accommodation right in the heart of Madrid.

Emma Fahy, Manchester, England
Young Couple (18-35)

Booked the Arosa after hearing good feedback from others. Our room was a good size, very clean and the decor was attractive. Although other rooms require some renovating. The hotel offered a good breakfast buffet (even for vegetarians!) and the best part - it was available till 11am! Overall a good hotel at a good price in the heart of the city.

Priti Patel, Edinburgh
Young Couple (18-35)

Hotel Arosa is really well siuated in the centre of Madrid on Gran Via.
It doesn't offer any facilites except breakfast but that was pleasant and plentiful and in the continental style.
The staff only spoke a little english, but were helpful when we had a couple of problems with the room and these were dealt with quickly.
The hotel seemed to have had a recent facelift and was very clean. There always seemed plenty of staff on duty.
Arosa's location made it really good though, right in the hub of things with plenty of shops and restaurants right outside.
Even the Metro and bus stops were right there!

Lynn Herridge, Bath, Somerset, England
Mature Couple (36+)

Central hotel 100yrds from Gran Vie underground station. The hotel has been refurbished to a good quality however not all of the bedrooms have been brought up to standard but are still clean and comfortable. The hotel reception staff were friendly and helpful.
the price included breakfast that was served till 11 and included a hot and cold buffet.
I would recommend the Arosa

John Kilshaw, Liverpool england
Other

Very comfortable hotel, very clean and tidy, very helpful reception staff. Would recommend to friends and visit again myself.

theresa barter, Bristol/England
Group of Mature Friends/Couples

The Arosa is right in the heart of Grand Via - on the doorstep of shops, cinemas, theatres and within good walking distance of many major attractions.  You can jump on the Madrid Tour bus just across the street at the bus stop.  For 15 euro you can follow two tour routes around the city (old & new) the tour buses can get quite busy in the middle of the day so if you can get out and about early it will mean less jostling to get a good seat on the bus. You can jump off at any stop to spend some time looking round and then jump back on the next available bus.
We took a taxi from Barajas airport which cost 30 euro but if you take the time to study the metro map before you go you can get from the airport to the hotel (Grand Via Metro stop - 35 mins) with two very easy train changes for 1 euro each!(And a lot more quickly as the Madrid traffic can get very conjested at times)
The Hotel reception is on the second floor of the building so that when you arrive you are confronted with two lifts (the one on the left is very small).  The decor is a little on the dated side but somehow suits Madrid.  Our room faced onto Grand Via which can be very busy at times - this did not in the slightest affect our ability to get over to sleep. The rooms are clean with easy temperature controls and the staff are very helpful.  The breakfast buffet is typical continental buffet and available until 11.00 am.
The Arosa lived up to our expectations and suited our plan for the weekend.  A reasonably priced 3 star hotel right in the heart of Madrid.

Lucia , Belfast
Young Couple (18-35)

Very central location, close by to bars and restaurants and shops.  Walls were a bit thin and could hear a lot of noise, so wouldn't like to be there when too busy.  Breakfast was enjoyable and had proper fresh orange juice.  Would definitely recommend to anyone, even if only for the location.

miss joanne walker, england
Other

We have stayed in the Arosa before, some 5 years ago and we were so pleased with the hotel then that we decided to stay this time.  We were not disappointed.  The room we had faced the Grand Via and had a spectacular view of the buildings etc. The hotel is centrally situated and reception will book guided tours should you wish to go further afield.  We chose to go to Toledo which was spectacular and the guide was very knowledgeable.
We will chose the Arosa when we visit Madrid again.

Margaret Hopson, Cheshire, England
Mature Couple (36+)

The hotel is in a great location for seeing Madrid, you can walk everywhere!  The rooms are nice and spacious and the staff are friendly.  The breakfast room also has lovely food.  I would recommend for anyone wishing to explore Madrid and being in the heart of the city for a reasonable price!

Michael Hawkins, London / England
Young Couple (18-35)

A very pleasant hotel in the centre of madrid, which is ideally located for all of the main attractions ( and of course the shops and restaurants).  The hotel was very clean, staff very friendly ( the bell boys especially), and it was also very quiet.  There was a pleasant bar, which we had drinks in before dinner - a great place to chill out.We had a very enjoyable stay

vicky cook, chester
Young Couple (18-35)

This hotel may be technically 4 Star, but is in fact one big disappointment. Located in the heart of Madrid (which is its' best feature) it is as joyless and soulless as they come. The experience starts when using the two claustrophobic ricketty elevators, which always stop at the 2nd floor, where the reception is located. The rooms are small and spartan, many of them with depressing views into an inner courtyard. The TV, although allegedly cabled, offers only blurred pictures of CNN or BBC World. Although the bathrooms have been modernized, they forgot shelf space for toiletries! There is an airport shuttle, but you have to book the outgoing trip 24 hours in advance, which nobody bothered to tell or write down (language being no problem as I'm fluent in Spanish).

A.P. Bilar, Zug, Switzerland
Mature Couple (36+)