Mixed experience
28 August 2008
This is a really good hotel in a great location for 5th Avenue, RF Centre, Grand Central, Central Park etc. Rooms are small but comfortable, clean and pleasant. My issue was that there were four of us staying, a couple and two women. We had booked (some time in advance) a double and a twin room but when we arrived they said they had no twin rooms left. They said that they would see what they could do. Their response was to privide a fold down childs bed which was totally inadequate - especially at the price we paid - although we waited on day 2 of our 3 night stay for them to sort things out they did nothing further to resolve this situation. We were disappointed that they didn't really try to at least offer some kind of compensation.
So good hotel if nothing goes wrong but don't expect them to respond if they get it wrong.
Kathrine Sibbald, Edinburgh
Group of Mature Friends/Couples